PRODUCTION & OPERATIONS MANAGEMENT MB0044 SET I 1. Explain in brief the origins of Just in Time. Explain the different types of wastes that can be eliminated using JIT. Just-in-Time (JIT) is a production strategy that strives to improve a business’ return on investment by reducing in-process inventory and associated carrying costs. Just In Time production method is also called the Toyota Production System. To meet JIT objectives‚ the process relies on signals or Kanban between different
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Report Koketso Mamahlo Mothiba 200910752 Department of Quality and Management University of Johannesburg PNP31-1 “ Today South Africa is the largest Coca-Cola market in Africa and consistently ranks among the best performing countries in the world of Coca-Cola. This impressive position is made possible by the hard work and commitment of four bottlers‚ our canning operation and our employees‚ whose main vision is to benefit and refresh the people of South Africa. “ Coca-Cola Fortune 3 Marmer
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service operation management? Covers the activities‚ decisions and responsibilities of operations managers in service organizations Responsible for: Service operation some of organizations resources (equipments‚ materials‚ staff‚ technology‚ whatever account 4 large proportion of organization’s total assets) customers(clients‚ patients) ‘processing’ their customers goods and services delivered to customers • From the customers’ perspective‚ service is the combination of the customers’ experience
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CRM “ CUSTOMER IS THE KING ” - TODAY’S SELLER 1. NATURE AND SCOPE OF CRM The Customer is King! This credo is more powerful‚ relevant and true today than ever before. In a truly customer driven economy‚ success depends on a company’s ability to be with the customer on a round the clock basis… satisfying all their product and service specific needs. Simply stated‚ Customer Relationship Management (CRM) is about finding‚ getting‚ and retaining customers. Customer Relationship
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needs of customer by providing services and goods‚ and in process create value for customers and solve their problems. Production and operations management talks about applying business organization and management concepts in creation of goods and services. 1.1. PRODUCT Though many authors define the product with Consumer orientation‚ it is better for us to deal with different angles‚ because it will be helpful for us to understand the subject of production and Operation Management. (i) For
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provided‚ stated in terms of results produced for customers? How are these elements supposed to be perceived by the target market segment‚ by the market in general‚ by employees‚ by others? How do customers perceive the service concept? What efforts does this suggest in terms of the manner in which the service is designed‚ delivered‚ marketed? 3-4 Strategic Service Vision Operating Strategy What are important elements of the strategy: operations‚ financing‚ marketing‚ organization‚ human resources
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Table of Contents Case: Operations Management at Toyota 2 Conclusion 3 Case: Southwest Airlines Operation Management 3 Background: 3 Analysis of operation Management: 4 Conclusion 6 References: 7 Southwest Airlines Operations - A Strategic Perspective 7 Case: Operations Management at Toyota Toyota is among the leading automobile manufacturers of the world selling almost 9 million models at all the five continents. Toyota has been awarded a position in the top 10 fortune global 500 enterprise
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Productivity & Quality Tools Customer Relationship Management Prof. Melvin V. Moraga Learning Objectives • Know what CRM is and its history. • Understand the importance of CRM. • Be aware of the potential benefits and costs of CRM. • Discuss the three phases of CRM. • Understand the four tasks to creating and developing CRM. • List the advantages and disadvantages of CRM. History of CRM B&S RM CIMS CRM e-CRM Time line Late 80’s Early 90’s Mid 90’s 2002 - Future B&S – Buying & Selling
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LEADSTAR COLLEGE OF MANAGEMENT AND LEADERSHIP TUTOR MARKED ASSIGNMENT (TMA) FOR OPERATIONS MANAGEMENT ASSIGNMENT WEIGHT: 50% STUDENT NAME Abreham Kelile Kaba ID LMBA0013/2014 BACTH 1ST Part I: Multiple Choice Questions (1 point each) Choose the best answer from the following Questions _C__Q1.One advantage of Just-in-Time (JIT) Management of stock is _____a. It reduces the need to plan and organize _____ b. it removes the need for delivery Quality Control _____ c. it reduces the cost of holding
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Final Exam This exam is to be completed as an individual assignment. Each question is from a corresponding chapter. For example‚ question 1 is from Chapter 1 and so on. Write 2-3 paragraphs for each of the four questions you choose to answer. In addition to your textbook‚ you should use and cite at least one other credible source and/or case study for each of the four questions you answer. 1. Select two of the "principles of communication" explained in your text. For each of your chosen
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