before it had even started. One lawyer on board was already collecting names and addresses for a class-action lawsuit Silvio de Bortoli‚ the general manager of the Cancun resort and a legend thoughout the organization for his ability to safisfy customers‚ got word of the horrendous flight and immediately created and antidote. He took half the staff to the airport‚ where they laid out a table of snacks and drinks and set up a stereo system to play lively music. As the guests files through the gate
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name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name: Pat Williamson Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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Be a Smart Customer According to an article which was published in USA Today in 2010‚ it reports that the United States is one of the fattest nations in the world and about two-thirds of people are overweight or obese. As we all know‚ consuming too much high-fat food is a cause of why people are obesity; fast food is one kind of it. Since some people believe that fast food restaurants sell high-fat food causes them obese‚ they choose to sue fast food restaurants instead of changing their dietary
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brands mainly through the product‚ target markets (customer groups and countries)‚ store presentation and retail image. And in 2008‚ the percentage of the growth in sales compared to 2007 is 9%‚ it means that Zara has been successful by meeting the ‘risk of cannibalization’. Compare with the other competitors‚ Inditex has some advantages. For example‚ the first one is the repeat visits. An average high-street store in Spain expects customers to visit 3 times a year‚ but that figure will be up
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Name: Assignment: Focus on the Learner Word count: 1006 PART 1 The students attending the pre-intermediate course are mostly Czech nationals (except one Polish student) and are in their early thirties to sixties. They all have a good level of motivation and their reasons for learning English include personal development‚ relocating to an English speaking country‚ obtaining a better job‚ travelling‚ teaching English at a higher level‚ and communicating with native speakers or family
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On the twentieth of April of 1990‚ the world was graced with my presence. I am The Marcus Shain Cromeans. I am a very complex human being with strong opinions and amazing abs. Through the travels of my life‚ I have learned that there are many things that define who a person is. Three things that define me are my compassion for others‚ my uncanny ability to get into trouble‚ and my ability to make people laugh. Although I am a little rough around the edges‚ I have a soft spot in my
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CELTA Assignment 1- Focus on the Learner Hannah Rose Submission date: 26/4/2015 Learner Profile For this assignment‚ I interviewed a 48 year old male from Poland named Zbigniew or Zybi for short. He is currently in the elementary class at Manchester Academy of English. He arrived in the UK early on in 2012 with his family. He has lived in 3 different countries; 20 years in Greece before he came to England‚ Russia‚ as well as his native Poland. Zybi feels that there is a definite need for him to
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4.1 AGE Satisfaction of each customer changes according to the age . Age is the very important factor .Table 4.1 shows the age wise classification of respondents. TABLE 4.1 (Age wise classification) | AGE INTERVAL | NO.OF RESPONDENT | PERCENTAGE | | Below 25 |
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Project Proposal Project Proposal Product Strategy and Management INDIAN INSTITUTE OF MANAGEMENT‚ BANGALORE Understanding and analyzing the market strategy of Godrej Appliances Understanding and analyzing the market strategy of Godrej Appliances Submitted To Prof. Ramesh Venkateswaran Submitted by Group 2 Rajesh Kumar Sanga 1211286 Nareshbabu Vadditandra 1211277 Kaluvai Rajesh 1211192 Shiva Nanditha 1211232 Aditi Garg 1211322 Akhilesh Chader 1211196 Kasam
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Process focus. Organizations produce goods and services which are delivered to its customers. Focus on the total set of related activities or processes which actually deliver the product or service to the customer instead of focusing on the optimal performance of separate departments and divisions leads to better overall performance and results for the company. Most organizations today are still structured around divisions and departments. Each division has its own budget‚ responsibilities and
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