EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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EPCC Descriptive/Profile Essay Descriptive and profile essays provide vivid details regarding a person‚ place‚ thing or activity. The goal is to provide a detailed description for the reader and to allow the reader to visualize what is being described. Some profiles in particular take the reader behind the scenes of familiar places‚ giving a glimpse of their inner workings. In some cases‚ they introduce an audience to exotic people
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under the Branch Account Manager (BSSM)‚ Mr. Goni. There I was constantly in touch with the bank’s customers where I got a chance to observe the customers’ behaviors and listen to all their complaints. I also got the opportunity to interview them at that point. This point was beneficial for me as I could directly observe the manager-customer dynamics and how the service quality varied with each new customer. Shahjalal Islami Bank Limited was established as a public limited company on 1st day of April
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JULISA WRIGHT AML 2600 MS. THORNERS CLASS FINAL TERM PAPER ANALYSIS Ann Petry’s “Like a Winding Sheet “defines a pivoting time line in history even though it is a fictional short story. This story took place in 1946 in the time when all the men would be at war and the women would be in factories making all the weapons and equipments that they would need. The women were the focal point in that era because they ensured that the men overseas were well equipped to be at war. The story was set in
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leaders build within the organization. These mechanisms will be assessed in regards to the Starbucks company and its founder‚ Howard Schultz. It is the leadership style of Schultz that has a hand in shaping the culture of the organization. Leader Profile Due to this author’s love of Starbucks Chi-Tea Latte’s‚ and the whole “Starbucks Experience”‚ an interest developed in the organization and the leadership skills of Howard Schultz. During a time of crisis‚ Schultz implemented a drastic move that
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Operational Planning- 4th phase in the planning process. Operational Plan is a detailed plan used to provide a clear picture on how a team‚ section or department will contribute to the achievement of the organization’s goal. Once the strategic plan is approved‚ it must be broken down into operation categories. These set of categories are: Operational Categories 1. Product planning and development 2. Market planning 3. Production Planning 4. Manpower Planning 5. Organizational Planning 6. Financial
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Mydin Business Profile Mydin Mohamed Holdings Bhd is one of the largest and well-established Malaysian-owned Companies involved in wholesaling and retailing. The company was founded in 1940 and was based on Subang Jaya‚ Malaysia. The company incorporated in 1957. Mydin currently operates 100 outlets nationwide inclusive of 10 hypermarkets‚ 18 emporiums‚ 3 bazaars‚ 54 mini markets (MyMydin)‚ nine convenience stores (MyMart) and six franchise outlets (Mydin Mart). The company started the first operation
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is referred to as the a. stand alone concept. b. monetary unit assumption. c. economic entity assumption. d. corporate form of ownership 2. All of the financial statements are for a period of time except the a. income statement. b. balance sheet c. owner’s equity statement. d. statement of cash flows 3. A trial balance will not balance if a. a journal entry is posted twice. b. a wrong amount is used in journalizing. c. incorrect account titles are used in journalizing. d. a journal
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AUDIT PLANNING Audit planning procedures are the first and perhaps the most important step in carrying out a successful audit. Without adequate planning‚ the likelihood of missing a significant risk area or encountering engagement-related problems increases considerably. As baseball great and noted philosopher‚ Yogi Berra puts it‚ “If you don’t plan on where you are going‚ you could end up someplace different!” All too often the auditor does not give adequate attention to audit planning for a vast
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| Chapter 1 Introduction 1.1 Background Customer Satisfaction is one of the most important issues concerning business organizations of all types‚ which is justified by the customer oriented philosophy and the main principle of continuous improvement of modern enterprises. Thus‚ customer satisfaction measurement may be considered as a most reliable feedback considering that it provides in an effective‚ direct‚ meaningful and objective way regarding the clients’ preferences and expectations
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