..…………………………....09 * Strength/Opportunity & weakness/Threats………………………………...10 * Different Products……………………...………….……………………….11 * Awards & Recognitions by SBI……….……………………………….......12 Chapter 2…………………………………………………………………………..14 * Introduction to Advance Product...…………………………….……………15 * SBI Advance Product.……………………………………………………....16 * Statement the Problem……………………………………………………...25 * Research objectives…………………………………………...…………….26 * Significance and scope……………………………………………………
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India is the largest state-owned banking and financial services company in India. The Bank provides banking services to the customer. In addition to the banking services‚ the Bank through their subsidiaries‚ provides a range of financial services‚ which include life insurance‚ merchant banking‚ mutual funds‚ credit card‚ factoring‚ security trading‚ pension fund management and primary dealership in the money market. The Bank operates in four business segments‚ namely Treasury‚ Corporate/ Wholesale
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SUMMER TRAINING REPORT SUBMITTED TOWARDS THE PARTIAL FULFILLMENT OF POST GRADUATE DEGREE IN MASTER OF BUSINESS ADMINISTRATION Project Report On WORKING ANALYSIS & CUSTOMER RELATIONSHIP Of NATIONALIZED BANK [pic] SUBMITTED BY: SAPNA JAISWANI_ MBA (2007-2009) SCHOOL OF MANAGEMENT LAXMI NARAYAN COLLEGE OF TECHNOLOGY BHOPAL (M.P.) SUMMER TRAINING REPORT SUBMITTED TOWARDS THE PARTIAL FULFILLMENT OF POST GRADUATE DEGREE IN MASTER OF BUSINESS ADMINISTRATION |[pic]
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Marketing Q.4. Leads can be best sourced from______ (1 ) Foreign customers (2) Yellow pages (3) Dictionary (4) List of vendors (5) Local supply chains Q.5. Value added services means_____ (1) Low Cost products (2) High cost products (3) At par services (4) Additional services for the same cost (5) Giving discounts Q.6. Post-sales activities include______ (1) Sales presentation (2) Customer Feedback (3) Customer identification (4) Customer apathy (5) Product design Q.7. The target market for Debit
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4 steps to rebuilding customer-supplier relationships By Justin Brown Many customer-supplier relationships were weakened or damaged during the economic downturn. To rescue them‚ both sides need to acknowledge past mistakes‚ identify the causes of those problems‚ take corrective action‚ and monitor the results. As of this writing‚ all signs are pointing toward recovery‚ and economic indicators (take your pick) are suggesting a better ending to 2010 than we experienced in 2009. Optimistic whispers
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IMPORTANT POINTS TO REMEMBER 1. Indian boxer Mary Kom to be conferred Lt Colonel rank. 2. Rajiv Gandhi Jeevandayee Arogya Yojana (health insurance scheme) was launched in Maharashtra 3. Mangalam village became the first village in India where all households were provided banking facilities‚ it is situated in Pondicherry 4. M S Dhoni becomes brand ambassador of cricket in Nepal 5. 8 Indian Company in Fortune Global 500 Company. IOC on 83rd place.132 company of USA is in this list 6. Rawatbhata Atomic
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Customer Relationship Management: A People‚ Process‚ and Technology Approach William Wagner and Michael Zubey Chapter 5: Managing a CRM Implementation Customer Relationship Management Reserved Copyright 2007 Thomson Publishing: All Rights Wagner & Zubey Copyright (c) 2006 Prentice-Hall. All rights reserved. 1 Learning Objectives Describe the risks associated with implementing CRM applications Discuss the process of choosing from among various CRM alternatives and vendors Divide a CRM
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CUSTOMER RELATIONSHIP MANAGEMENT – BECAUSE OUR BUSINESS IS ABOUT GROWING TOGETHER CASE STUDY: ICICI BANK RETAIL MANAGEMENT BY AKANKSHA CHOUDHARY 088503 BMS III‚ 6TH SEMESTER ST. FRANCIS DEGREE COLLEGE FOR WOMEN 2010-2011 CHAPTER OF CONTENTS 1. Introduction 2. Customer relationship 3. Origin of customer relationship management (CRM) 4. Features of CRM 5. Perspectives of CRM 6. Customer relationship measurement 7. Types of CRM systems 8. Scope of CRM
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CRM & the Banking Industry http://www.ehow.com/how_6808577_implement-crm-banks.html Carl Wolf Currently residing in Coral Gables‚ Florida‚ Carl Wolf has been a banker and financial services professional for the past 41 years. He began to publish online articles about his profession in 2009. Wolf holds an associate degree from Los Angeles City College and a certificate in international banking. CRM & the Banking Industry Customer Relationship Management (CRM) helps banks to
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INTRODUCTION Customers are becoming ever more demanding‚ and in most markets they have more options to choose from than ever before. . A customer is a person who becomes accustomed to buying from you. Without a strong track record of contact and repeat purchase‚ this person is NOT your customer; he is a buyer. A true customer is grown over time. The satisfaction a customer gets from the consumption of an organization’s product or service pre-empts his or her subsequent decisions on the same products
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