services marketing integrating customer focus across the firmChapter 01 Introduction to Services Multiple Choice Questions 1. (p. 4) In the simplest terms‚ _____ are deeds‚ processes and performances. A. Attributes B. Experiences C. Services D. Goods E. Benefits Difficulty: Easy 2. (p. 4) The maintenance contract offered by Sears on its Kenmore refrigerators‚ dishwashers and microwaves is an example of a(n) _______. A. Service B. Experience C. Attribute D. Good E. Benefit Difficulty:
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Fly Ash U)liza)on in China Market Landscape and Policy Analysis October 2010 1. China fly ash utilization overview 2. Drivers of fly ash utilization and relevant policy development trends 3. Big 5 independent power producers China fly ash u5liza5on overview: a long history of fly ash u5liza5on 1950s 1960-‐70s China begins u5lizing fly ash‚
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C L I N I C A L N U R S I N G IS S U E S Bridging the divide: a survey of nurses’ opinions regarding barriers to‚ and facilitators of‚ research utilization in the practice setting Alison Margaret Hutchinson BAppSc‚ MBioeth PhD Candidate‚ Victorian Centre for Nursing Practice Research‚ School of Nursing‚ University of Melbourne‚ Australia Linda Johnston BSc‚ PhD‚ Dip N Professor in Neonatal Nursing Research‚ Royal Children’s Hospital‚ Melbourne‚ and Associate Director‚ Victorian Centre
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answers are below. 1) Does the required work schedule stated above meet your needs? Yes. This schedule works quite well for me. 2) Explain what customer service means to you. Customer service...well‚ I kind of think it’s a dying art. Hardly anywhere I go‚ do I see people who really know what it means to "serve" their customers. Or‚ maybe they know‚ but just don’t care. Though I suppose it shouldn’t‚ this often surprises me. In fact‚ it surprises me so much so‚ that when I am served
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CANDI BUMIAYU The Consideration of Preservation and Utilization in Candi Bumiayu Enshrinement Based on the Heritage Protection Official Program of the Autonomous Government of Muaraenim Regency‚ South Sumatera Arranged by: Andita Gismaresya 12/338777/SA/16796 International Undergraduate Program of Tourism Faculty of Cultural Science Universitas Gadjah Mada 2012 i PREFACE Our gratitudes are blessed to God who always gives the graces and the guidance in all our lives. Thanks to Its power
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Patient Care Rehabilitation centers are designed to help “restore some or all of a patient’s physical‚ sensory and mental capabilities that were lost due to injury‚ illness or disease” (Farlex‚ 2012). Many doctors will prescribe rehabilitation services after a patient has suffered through an amputation‚ neurological issues‚ a variety of orthopedic injuries‚ spinal cord injuries‚ stroke or other traumatic brain injuries. Patients can be treated in either an inpatient or outpatient setting. This
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Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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Work Related Project Question 1 Excellence in customer service is the objective of all organisations wishing to be successful. However‚ there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Other reasons for customer service problems include: * not listening to or collecting information from customers * poor‚ or no‚ focus on the actual design
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system in its application to healthcare is well received and does have the redeeming quality of placing processes into smaller‚ more manageable jobs‚ but the processes themselves may not be improved. Prevailing issues with overregulation‚ proper utilization‚ as well as overutilization in some instances‚ of healthcare processes disrupts well-meaning provider processes and ultimately the desirable‚ efficient care of the patient. Process improvement methodologies that are gleaned from manufacturing
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Resources COMPANY: MCDONALD’S MÁRIO VIEIRA There are various types of resources McDonald’s would use that would be required to develop opportunity and to operate and deliver products and services to their customers. The resources that would be required would be dependant on many different aspects of the business such as the size of your business‚ the type of business etc. McDonald’s is a very large organisation that will have different resources that will assist them and ensure they are operating
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