Thank you for giving me the opportunity to reply to your questions; my answers are below.
1) Does the required work schedule stated above meet your needs?
Yes. This schedule works quite well for me.
2) Explain what customer service means to you.
Customer service...well, I kind of think it's a dying art. Hardly anywhere I go, do I see people who really know what it means to "serve" their customers. Or, maybe they know, but just don't care. Though I suppose it shouldn't, this often surprises me. In fact, it surprises me so much so, that when I am served well, I typically make a point to tell the "server" how appreciative I am that s/he took the time to really help me, or took the extra step to