(1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction
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When I graduated University of Southern California in May of 2014‚ I was so ashamed of my 2.59 GPA‚ I didn’t even want my parents to fly to California to see me walk on Graduation Day. I still didn’t know what I wanted to do with my Bachelor’s in Social Sciences; and in fact‚ I didn’t have any future plans beyond that point. I tried applying to this program‚ months before graduation‚ but became disheartened and couldn’t follow through. I also tried searching for a job in California‚ but that also
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Being both a psychology and social welfare major‚ I had an idea of what I wanted to pursue after college. For instance‚ I knew that I wanted to work on a clinical setting‚ helping both adults and children deal with their physical and mental imbalances. However‚ as I began to volunteer early at this semester at Oxford elementary school through Build- an organization that emphasizes literacy in children‚ I became not only more interested in the development of children‚ but also in the process of working
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Brief Study On “TELECOM SERVICES OF RELI NCE COMMUNICATION’’ PROJECT REPORT Submitted for Partial fulfillment for the Award of the Degree of BACHELOR OF BUSINESS ADMINISTRATION (2007 – 2010) INTERNET INSTITUTE FOR SPECIAL EDUCATION Kanchana Bihari Marg‚ Kalyanpur‚ LUCKNOW Presented to: Presented by: Mr. AMRIT ANAND GAURAV SINGH (Project Head)
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emeraldinsight.com/0960-4529.htm Customers’ expectations of service in Greek fitness centers Gender‚ age‚ type of sport center‚ and motivation differences Yanni Afthinos University of Athens‚ Athens‚ Greece Expectations of service in Greek fitness centers 245 Nicholas D. Theodorakis Aristotle University of Thessaloniki‚ Thessaloniki‚ Greece‚ and Pantelis Nassis University of Athens‚ Athens‚ Greece Abstract Purpose – Aims to identify the aspects of service delivery deemed most important
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Once the wheel stopped and the arrow pointed to a category‚ I would read them one of the pre-made questions. These questions were incredibly interesting and generated conversation with the students. After the game‚ I would inform them about the services held at the health promotion office and encourage them to take any of the brochures that interest them. I was surprised that numerous students took a brochure‚ which made me elated since it displays the student’s desire to change a behavior or learn
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The focus of this observation research is general coffee shop behavior. Two main reasons caused the group to arrive at this topic: first‚ the members’ shared passion for coffee and the coffee experience; second‚ the practicality that can be afforded since some members are working on a coffee-oriented business for their BA 129 feasibility study. Coffee shop behavior is something that can be readily observed and it occurs within a short time interval so that research by observation is viable. Since
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the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. |Situation |Methods of communication
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Discussion Notes on the Customer Service Process 1. Customer calls in problem by dialing central information phone number. 2. Phone menu system directs customer to choose from the following choices to get to customer service representative: 1. Level 1: Greeting and identify if you have a tone or pulse phone. Choose 1 if you have a tone phone. Stay on the phone if you don’t have a tone phone (put on hold for at least 5 minutes). Time spent listening to greeting and identifying
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ORGANIZATIONS CUSTOMER RELATIONSHIP MANAGEMENT HELPS CHASE CARD SERVICES MANAGE CUSTOMER CALLS If you have a credit card‚ there’s a good chance that it is from Chase. Chase Card Services is the division of JP Morgan Chase which specializes in credit cards‚ offering a vast array of credit card products such as the Chase Rewards Platinum Visa card. As one of the [argest credit card issuers in the United States‚ the company fields a correspondingly large amount of calls from people seeking customer service
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