Introduction Zappos is considered by many to be a shining example of customer service‚ culture‚ and ethics (Chafkin‚ 2009). Zappos was founded in 1999. It is an online shoe and apparel company that has grown to be the largest online shoe store. In July 2009‚ the company announced it would be acquired by Amazon.com in an all-stock deal worth $1.2 billion (Chafkin‚ 2009; Lacey‚ 2012). The executive team would include key founder Nick Swinmurn‚ CEO Tony Hsieh‚ and CFO Chris Nielsen. As an end result
Premium Maslow's hierarchy of needs Customer service Tony Hsieh
assigned place of duty at the appointed time. If a soldier does not show up to his/her appointed place of duty it can affect unit cohesion and mission completion. When I talk about unit cohesion‚ I am referring to the collective efforts of the group. A unit generally shares a common goal and should be motivated to coordinate their efforts as a team to achieve that goal. Now‚ if you have a soldier that does not show up to help complete that goal‚ that soldier has not only placed more work on his/her
Premium Non-commissioned officer Uniform Code of Military Justice
What Makes ----------------the Best place to Work and Why? 1. They treat employees like grown-ups.They share information with employees‚ listen to their ideas and assume they do generally have certain things in common. This makes employees feel they belong and can make decisions regarding the work they have been assigned. 2. They treat people fairly .They pay people decently and give them good benefits including not only decent healthcare but other even rare essentials’ ‚like paid parental leave
Premium Google
How Your Heart Works [pic] Your heart is a pump. It keeps blood moving around your body. The blood delivers oxygen and nutrients to all parts of your body‚ and carries away unwanted carbon dioxide and other waste products. The heart has four chambers - two on the left side and two on the right. The two upper chambers are called the atria‚ and the two lower chambers are called the ventricles. The two sides of the heart are divided by a muscular wall called the septum. Each side of the heart
Premium Heart
guardianship. There are also child‚ family‚ and school social workers. They often work with families that have had problems with abuse or lose of a home; they also work with families that have serious mental illnesses. They also respond to crisis in the class room. Children and school social workers counsel those who are dealing with stress or those that are acting out. There are also health care social workers‚ they work mostly in hospitals. These kinds of social workers will help aid in emotional
Premium Social work School social worker Sociology
The ability to delegate is important and allows leadership to focus on issues that require their undivided attention. One of many traits a leader must have is the type of leadership style to train and mentor a team to perform with minimum supervision to successfully several tasks. As a leader‚ delegation means that you entrust your subordinates to complete part of your job. The subordinates must have a problem-solving mentality and must be able to make decisions in the absence of authority. The overall
Premium Management Leadership Organizational studies and human resource management
MANAGER RESPONSABILITIES AND EFFECTIVE DELEGATION Management Responsibilities And the Effective Use of Delegation at My Current Organization Alex Solis University of Phoenix Abstract Delegation is the assignment of new or additional responsibilities to a subordinate. This paper will explain and examine how managers in my current organization delegate‚ as part of their responsibilities. As well as‚ how delegation is performed‚ and how it can better be used within one of the four functions
Premium Management
Reflective Review M3.30 Understanding the Communication Process in the Work Place Nikki Carr ILM Level 3 December 2010 Word count 1‚946 Communication Needs Word count 852 This assignment will demonstrate my understanding of the communication process within my work place‚ I have identified two specific communication needs that I use on a regular basis‚ with the focus on written communication via electronic mail (E-mail) system used by the organization and verbal communication
Premium Communication Nonverbal communication
EMPLOYEE TURNOVER IN THE WORK PLACE The High Employee Turnover in the Work place Why is it Happen and How to Solve the Problems Guan Jeng Loi Front Range community college THE HIGH EMPLOYEE TURNOVER IN THE WORK PLACE Abstract This paper explores the articles that report on the high employee turnover in the work place. Base on Foo Tian Company with 30 employees in plantation business. The articles include the reason of high employee turnover in the work place and what problems cause
Premium Employment Occupational safety and health Human resource management
Having some fun at work will help you to appreciate your job - and the people you work with - more. Start having fun with some simple tips and ideas. Difficulty: Easy Things You’ll Need: • A good sense of humor • A good attitude Step1 Use Common Sense - Before you consider telling a joke at work‚ take a moment to make sure you will not offend anyone. If the joke is something you would have no problem telling to your grandmother‚ it is probably okay for work. An occasional joke
Premium Comedy Humour Humor