Dell‚ Inc. Case Study First: Problem Diagnosis: Over the years‚ Dell has devised very successful strategies to increase customer loyalty and reduce costs. However with the passage of time‚ the company has failed to have a proactive approach to capitalize the opportunities provided by the environment and sustained its competitive advantage. 1. Use of the direct selling approach: This approach has been the main competitive advantage of Dell over the years‚ which enabled the company to create strong
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rooms positively correlated to customers satisfied? Correlations Correlations | | 7. Rating based on scale from trip advisor | 6.Overall Rating by the scale from trip advisor | Spearman’s rho | 7. Rating based on scale from trip advisor | Correlation Coefficient | 1‚000 | ‚729** | | | Sig. (2-tailed) | . | ‚000 | | | N | 448 | 447 | | 6.Overall Rating by the scale from trip advisor | Correlation Coefficient | ‚729** | 1‚000 | | | Sig. (2-tailed) | ‚000 | . | | | N
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The Hewlett-Packard and Compaq Merger Analysis The Proposed Merger with Compaq HP entered into an agreement with Compaq Computer Corporation in September 2001. In this definitive agreement‚ HP is going to purchase all of Compaq’s common shares outstanding‚ and pay a total price of 0.6325 shares of its common stock for each share of Compaq’s common stock. To evaluate this transaction for the benefits of HP’s shareholders‚ we use the excess earnings model to forecast HP’s stock price if it standalone
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Executive summary Dell Inc.‚ one of the most successful information technology companies in the world‚ experienced record high share price above industry average in 2002 due to its renowned direct sale model and customized computers. However‚ at the beginning of 2006‚ Dell lost leading position to Hewlett-Packard‚ triggered several subsequent reactions to more adapt to fiercer marketplace as well‚ to win market share back. One of the key changes Dell implemented was introducing retailers into the
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analysis on Hewlett Packard (www.hp.com)‚ a Fortune 500 company. Hewlett Packard marketing and distribution businesses compete in both regulated and competitive markets. Hewlett Packard provides both desktop and notebook computers‚ and computer accessories safely and reliably to their customers while acting in the interest of their communities‚ employees‚ shareholders and the environment. Although HP is not the only computer technology producing company on the market today‚ Hewlett Packard has a diverse
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Hewlett Packard Hewlett Packard is a technology solutions provider to consumers‚ businesses and institutions globally. The company’s offerings span IT infrastructure‚ global services‚ business and home computing‚ imaging and printing. Hewlett Packard company headquarters are located in Palo Alto‚ California. HP serves more than one billion customers in more than 170 countries on 6 continents. HP has approximately 150‚000 employees worldwide. The company’s mission is to invent technologies and
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Introduction In 2001‚ Dell Computer became the world’s largest personal computer vendor‚ continuing to gain market share and post profits in an industry struggling with slumping sales and billions of dollars in losses. Dell sells 90% of its PCs directly to the final customer‚ largely bypassing there seller channel that accounts for most of the world’s PC sales. This direct customer relationship is the key to Dell’s business model‚ and provides distinct advantages over the indirect sales model. Dell’s
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What is the practical Application of text mining? The main practical application of text mining in this case was CRM focused and dealt with the process of how HP employed SAS Text Miner to determine what its most valuable customers were discussing and then how to develop new customer service strategies based on the recurring themes extracted from text mining. In HP’s case they wanted to monitor public insights and opinions (i.e. review sites‚ blogs) and bring science to customer relationships.
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Unit 1 Case Analysis: Apple‚ Inc.‚ 2008 Background Apple Computer‚ Inc. was created by Steve Jobs and Steve Wozniak in April 1976. It started as a computer software and hardware manufacturer. Apple Computer‚ Inc. is famous for having one of the largest and most loyal customer bases that have helped to make concrete consistent growth for the company (Yoffie‚ Slind‚ 2008). In 2007 Apple Computer Inc.‚ became Apple Inc. to mirror its expansion into the consumer electronics market while still
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5/14/2009 Apple Inc. Case Study Key Success Factors •Expertise in particular technology/research • Proven ability to improve production processes • Customer-need satisfaction • Continued innovation Recommended Strategy Spread out consumer confidence in Steve Jobs to the Apple team and stakeholders Develop and launch the stakeholders. MacBook Air Mini by 2nd quarter 2010 to encourage said consumer confidence in Apple. 1 5/14/2009 Environmental Analysis Internal Positive
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