Mass.: North River Press. Ishikawa‚ K. 1982. Guide to quality control‚ second edition. Tokyo: Asian Productivity Organization. Khaimovich‚ L. 1999. Toward a truly dynamic theory of problemsolving group effectiveness: Cognitive and emotional processes during the root cause analysis performed by a business process re-engineering team. Ph.D. diss.‚ University of Pittsburgh. Abstract in Dissertation Abstracts International 60:04B: 1915. Lepore‚ D.‚ and O. Cohen. 1999. Deming and Goldratt: The theory of
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Links: CHRONIC WASTE ( opportunity for improvement ) Joseph Moses Juran (1904-2008)
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PMP – Project Management Professional Exam Study Guide Contents • 5 x 9 Process Chart – Knowledge Areas and Process Groups • PMI Process Input-Tools/Techniques-Output slides (ordered by Knowledge Area) • I-TT-O listing per PMBOK v4 • Notes from PMBOK v4 and Heldman text ** • Study Tools and Exercises • Formulas and Diagrams • AOA/ADM Exercises (2) • AON/PDM Exercises (3) • 5 x 9 Process Chart – Knowledge Areas and Process Groups • General activity flow ** PMP – Project Management Professional
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Much of the debate is caused by differing definitions of quality. Is quality just meeting the specification of the product or service or is quality meeting all your customer’s expectations? There are many different definitions. Juran defined quality as "fitness for use". Crosby defined quality as "conformance to requirements". Feigenbaum defines quality as "the total composite of product and service characteristics of marketing‚ engineering‚ manufacturing‚ and maintenance through which the product or
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PMP® Certification Preparation Course‚ PMBOK 4th ed. PRESENTED BY: DEBRA HODGES‚ UPDATED 6/21/11 Table of Contents 2 Key Information…..………………………………………………………………………………………... 2 PMP Certification Requirements PMP Exam Blueprint Exam Strategies Exam Day Organizational Influence on Projects………………………………………………………………… 7 PM Process Groups & Knowledge Areas Mapping……………………………………………… 8 PM Knowledge Areas………………………………………………………………………………………. 9
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1-1 Introduction to Operations Management Operations Management William J. Stevenson 1-2 Introduction to Operations Management Operations Management Figure 1.1 The management of systems or processes that create goods and/or provide services Organization Finance Operations Marketing 1-3 Introduction to Operations Management What Do Operations Managers Do? • What is ‘Operations’? • • a function or system that transforms inputs into outputs
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analyze the diagram Create a chart with the selected values Pareto Chart Cause and Effect Diagram Fishbone diagram http://www.investopedia.com/terms/i/ishikawa-diagram.asp#ixzz3eZ4VGcqo (J. Heizer‚ B. Render‚ Operations Management) Kaoru Ishikawa (Ishikawa diagram) Cause and Effect Diagram Manpower /People Causes Ishikawa diagram Methods/ Process Effect Fishbone diagram Problem Material Machine/ Equipment (J. Heizer‚ B. Render‚ Operations Management) A schematic technique
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Times Prentice Hall Slack N‚ Chambers S & Johnston R‚ (2007)‚ Operations Management‚ http://pmcrunch.com/project_management_process/market-research-the-benefits/ (Accessed 15th February 2010) http://www.jiscinfonet.ac.uk/InfoKits/risk-management/ishikawa-diagram (Accessed 15th February 2010) http://www.gaebler.com/How-to-Improve-Customer-Service.htm (Accessed 17th February 2010) http://www.thecqi.org/Knowledge-Hub/Resources/Factsheets/Total-quality-management/ (Accessed 20th February 2010) http://en
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impac t of ¯ exible manufacturing systems on productivity and quality‚ IEEE Transaction s on Engineerin g Management‚ 38(1)‚ pp Crocitto‚ M. & Youssef‚ M. (2001) People and organizational context: the neglected dimensions of organizational agility Crosby‚ P. (1989) How goe s the qualit y revolution? Journal for Quality & Participation‚ 12(1)‚ pp. 28 - 31. Diminnie‚ C.B. (1989) What is really going on in quality control? A student survey‚ Productio n and Inventor y Management ‚ 30(4)‚ 16 - 18. Donnelly
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Software Quality Assurance in Agile and Waterfall Software Development Methodologies: A Gap Analysis. BY Lakmali De Zoysa (2009/MISM/05) Submitted in accordance with the requirements for the degree of MASTERS IN INFORMATION SYSTEMS MANAGEMENT at the UNIVERSITY OF COLOMBO SUPERVISOR: DR. KAPILA PONNAMPERUMA CO-SUPERVISOR: DR GAMINI WIJERATNE FEBRUARY 2011 DECLARATION I certify that this Dissertation does not incorporate without acknowledgement any material previously submitted
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