STRATEGY Is your core competence A MIRAGE? 40 THE McKINSEY QUARTERLY 1997 NUMBER 1 Managers now consider just about everything a potential competence Are you measurably better‚ can you sustain the diƒference‚ and does it matter? Building a core competence: three options Kevin P. Coyne Stephen J. D. Hall Patricia Gorman Cliƒford C – the idea that a company can succeed without a structural competitive advantage by becoming the best at a few key skills or in a few knowledge
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Airlines and GoAir. All this was due to well planned service model and its efficient operations by its staff. SpiceJet has passenger service as well as cargo services on the same flight. It connects major cities in India including all Tier 1 cities and major tier 2 cities. It also has a few international flights. Cargo transportation accounts to major revenue creation but the brand name has been created due to its passenger transportation service model. SpiceJet has around 2500 employees on its roll
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.COMPANY BACKGROUND KTM Komuter is the first electrified commuter train service in Malaysia. It was introduced in 1995 to cater especially to commuters in Kuala Lumpur and the surrounding sub-urban areas and is a popular mode of transport to commute to Kuala Lumpur. Passengers of the KTM Komuter can rest in the comfort coaches while being taken to their destinations at very reasonable fares. The KTM Komuter has made shopping complexes and recreational centres more accessible‚ particularly
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the core values‚ really influence and have an impact on organizational development ?Explain. Core values are descriptions of the work we do or the strategies we do to accomplish our goal. Organization development (OD) is a deliberately planned effort to increase an organization’s relevance and viability. The values underlie our work‚ how we interact with each other‚ and which strategies we employ to fulfill our goal. When organization development is our goal‚ we need to put the right core values
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BMA791 SERVICES MARKETING Semester 1‚ 2013 THIS UNIT IS OFFERED IN: Hobart Teaching Team: Dr Rob Hecker Marcus Bai Xuesong CRICOS Provider Code: 00586B Contact Details Unit Coordinator & lecturer: Dr Rob Hecker Campus: Hobart Room Number: 307 Email: Rob.Hecker@utas.edu.au Phone: +61 3 6226 1774 Fax: +61 3 6226 2170 Consultation Time: By appointment 2 Contents Contact Details ……………………………………………………………………………………………………………………… Page 2
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Core IT Capabilities Information technology (IT) is the application of computers and telecommunications equipment to store‚ retrieve‚ transmit and manipulate data. The term is commonly used as a synonym for computers and computer networks‚ but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology‚ such as computer hardware‚ software‚ electronics‚ semiconductors‚ internet‚ telecom equipment
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Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
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States‚ Canada‚ Latin America‚ the United Kingdom‚ Ireland and the Nordics‚ Netflix‚ Inc. is the world’s leading internet subscription service for enjoying unlimited movies and TV shows. For one low monthly price‚ Netflix members can instantly watch movies and TV programs streamed over the internet to PCs‚ Macs and TVs and much more devices. One of Netflix’s core competencies is content delivered to your home. Their change in business model from DVDs only to DVDs and streaming reflected this competency
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FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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7 Core Army Values and What They Mean to Me The seven core army values are broken up into Loyalty‚Duty‚ Respect‚ Selfless Services‚ Honor‚ Integrity‚ Personal Courage. The first of these is loyalty; Loyalty to me is keeping your word or backing up or trusting a friend even when others do not. I think trust is a big part of loyalty. You can’t expect someone to be loyal to you if they cannot trust you. In the army aspect I believe it is relatively the same but in leadership role or more stressful
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