Building Working Relationships with Customers Effective communication strategies can help towards building strong working relationships with clients and customers and are very important for the progress of any company. It is essential to create a good impression and therefore it is important that the employee’s self presentation meets the expectations of the customer and leaves them with an overall positive opinion. Employee’s appearance is essential for creating a good first impression to the
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they are all working towards the same shared goal. This theory shows that for all teams to be effective each individual needs to be clear on their role‚ responsibilities and shared end goal. This is achieved through positive leadership‚ utilising the skills of the team and addressing weaknesses to make the team more effective. The challenges experienced by developing teams are often due to organisational change. Staff may be resistant to change such as moving to join a new team or working with people
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PRINCIPLES OF DIVERSITY‚ EQUALITY‚ AND INCLUSION IN ADULT SOCIAL CARE SETTINGS. ASSIGNMENT 303 Ai Diversity: It is about difference‚ and its value is the richness and variety that different people bring to society. There are so many ways in which people differ from each other. Examples are: Appearance-ability Gender-Talent Race-Beliefs Culture Equality: -Promotion of individual rights. It is about treating people fairly‚ regardless of their differences by ensuring
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Assignment 301 Principles of communication in adult social care settings A1: Four different reasons why people need to communicate are to express themselves and feelings‚ asking questions‚ gattering information or sharing experiences. A2: A) Health and social care professionals need good communication skills to develop possotive relationships and share infromation with people using services. They also need to be able to communicate well with individuals familys and/or carers and their own
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Bi Leaflet to support the course In the adult social care setting there are seven main pieces of legalisation relating to diversity‚ equality and inclusion these are: The Human Rights Act 1998-this right can be used to protect against organisation such as: police‚ counsels and private companies‚ court cases will state the Human rights act. The Disability Discrimination Act 2005-stops people with disability from being treated differently. The Equal Pay Act 1970-protects women from being
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Graded Unit- Development Stage- Louise Morgan The activity that I helped a service user complete was baking cakes. The activity was developed using person centred planning social care model. The service user to whom I will be again changing the name of to Lauren‚ following Data Protection act 1998. By following the person centred approach Lauren was empowered by making her own choices‚ she feels in everyday living that she does not get to make a lot of choices about the way she lives because she
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Relationship Based Care Stephenie Worrall Concepts for Professional Nursing NSG 311 Sue Nichols Spring 2012 Relationship Based Care Relationship based care (RBC) is a concept model Memorial Hospital in Colorado Springs has adopted hospital wide. I chose this concept because it is new to the organization and I wanted to gain a better understanding of what exactly RBC is. This paper will provide information about what RBC is‚ how it works‚ who it involves and the perceptions of those
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at least five (5) culturally competent care to actively partake in the multicultural health care setting. Now days‚ multicultural populations in other states were offering new challenges in the provision of culturally competent care by critical care nurses. If the provision of the best possible care for all patients is the goal‚ critical care nurses must have expertise and skill in the delivery of culturally appropriate and culturally competent nursing care. Nurses must be cultural competent before
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The role of the health and social care worker. Outcome 1 Understand working relationships in health and social care. 1. 1 Explain how a working relationship is different from a personal relationship. A working relationship or professional relationship is always work related where as a member of a team you agree to work within set guidelines‚ working towards common goals with a set purpose. A
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Developing Working Relationships with Team Members Report Compiled By: Daniel St. Quintin Report Compiled For: Claire Tilley Due Date: 04/01/2011 Word Count:2‚548 Contents Page Summary 3 Introduction 4 Productive Working Relationships 5 Developmental Stages 6 Communication 7 A Positive Approach 8 Conclusion 10 Bibliography 11 Summary This report has been compiled at the request of Claire Tilley on Unit 9- Developing working relationships with Team members. A range of sources will be used
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