This letter is to provide insight of my experiences in working with Nicole Jackson during my tenure with Kaiser Permanente/Healthspan of Ohio. Working as a Patient Service Representative requires the soft skills of being compassionate and attentive to the patient/customers’ needs. The hard skills required a high degree of financial accountability‚ efficient patient processing and proficiency on the computer. Nicole mastered all of these. I was Nicole’s supervisor for approximately XX years
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important part of a business education for professional today. Though it stems from psychology‚ motivation deals with people‚ as does management. This paper will cover basic employee motivations and offer suggestions for motivating employees. What motivates employees and what part dies motivation play in today ’s workforce? Some people believe they are obligated to do their best at their job simply because that is what is expected of them. On the other hand‚ there are those who merely do enough to
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all that apply (from the options provided below‚ A-D) It has been suggested that “financial rewards do not guarantee more productivity‚ but paying attention to employees’ motivational needs does” and that “managers need to pay less attention to financial incentives and more to the actual motivation needs of their employees” (Sunday Business Post 2012). This is further supported by the results of the 2011 Mercer’s What’s Working survey where “being treated with respect‚ a work-life balance
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and colors than in brick and mortar stores; 2) the ability to receive free overnight shipping; 3) the provision of detailed information and visual access to the shoes; and 4) the “WOW” experience of a customer service call center whose passionate employees were trained to go above and beyond. The company went through many growing pains
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motivating employees through job characteristics model: job characteristics model Definition A theoretical concept concerning how the fundamental features of an employee’s assigned tasks affect mental states and yield different workplace outcomes. The job characteristics model applicable to a business identifies the job characteristics of skill variety‚ autonomy‚ task significance‚ task identity and feedback‚ and the outcomes of high job performance‚ high job satisfaction‚ high intrinsic motivation
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Unit 14- Responsibilities of Holiday representative Task Three Introduction In this assignment I am going to prepare information sheets that describe the part played by the holiday representative in creating a safe and healthy holiday environment. I will include a description of the risks and hazards and the ways in which representatives can minimise these risks. Health and safety terminology Tour operators rely on their staff to diligent when carrying out their duties and vigilant when identifying
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that when buying services customers tend not to be simply buying the elements of service‚ but something much greater: consumers buy the whole concept (Slack‚ Chambers‚ Johnston‚ 2005). In terms of its elements‚ employees can be a weak or a strongest link in this service chain. Employees can influence the association a customer makes with a corporate brand‚ they act like an ambassadors of the organization even if they don’t have a direct contact with the customers: and the main aim of them is to build
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Précis 7 – Describe cognitive dissonance and describe how it is influenced by culture. Cognitive Dissonance Theory is a theory of attitude change proposing that inconsistency exists among our attitudes‚ or between our attitudes and behavior‚ we experience an unpleasant state of arousal called cognitive dissonance‚ which we will be motivated to reduce or eliminate. (Bordens & Horowitz 2001) This is a theory‚ which has been transformed over many decades. Cognitive Dissonance varies between
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VMR1. Name of the Project Virtual Medical Home Objective is to provide essential medical services online to everyone hardly matters you live in metro or a remotely located village. Users can connect through their home internet or approach any nearby kiosk to get these services. What motivate to build this system are: 1) Very few or no doctors at remote locations 2) Limited hour services and lack of sophisticated medical equipments 3) No patients history/lab data management A. Patients B. Doctors
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meet and his name was Rufus. He was a purebred basset hound. White body with brown spots‚ and weighed about fifty-five pounds. He was twelve years old‚ and he played like he was two. Rufus had the most amazingly long ears that would flop all over the place when he was running. Because his ears were so long‚ they almost touched the ground. His bark was so fierce that he would scare the wildlife away. Little did the wildlife know how gentle he really was. His daily routine consisted of a ride with
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