various ways that DIAD improves customer service: The DIAD (Delivery Information Acquisition Device improves customer services in so many ways. First‚ it has made the job of UPS delivery drivers more efficient and effective‚ therefore aiding in productivity. In addition‚ DIAD allows UPS to reach out and offer their services to a larger number of customers. They are able to deliver over 16 million packages daily to their customers in 220 countries and territories. Secondly‚ DIAD improves customer
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1. List the various ways that DIAD (Delivery Information Acquisition Device) improves customer service. DIAD has improved customer service by: Real time tracking and data tracking – The ability to track customer package on the spot using Technology (GPRS/CDMA) Fast delivery and on time Accountability and Reliable – Efficient tracking Efficient and Reduction of data entry error Availability information and immediate Response – Scanning the package and all information related to the package is readily
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Case 1: UPS Global Operations with the DIAD IV 1) What are UPS "Smart Labels?" What role do they play in UPS operations? Ans: The UPS Smart Label is a computer-generated shipping label that it can be create using your computer. The key element of the smart label is the barcode and the same information in the barcode provides the customers reliability as the barcode contains data from the customer system. So now whenever the package will be scanned it will update the main system of UPS. The customer
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cashier supervisor‚ wait a second. Eliuth: Hello‚ service platform. Stef: Hello‚ Eliuth? Eliuth: Yes‚ How can I help you? Stef: Thanks‚ this is Stephanie. Today a new employee is visiting the company‚ and as you know we always do an induction processes. Can you meet them in
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Business Processes 1. Consider the four definitions of information presented in this chapter. The problem with the first definition‚ “knowledge derived from data‚” is that it merely substitutes one word we don’t know the meaning of (information) for a second word we don’t know the meaning of (knowledge). The problem with the second definition‚ “data presented in a meaningful context‚” is that it is too subjective. Whose context? What makes a context meaningful? The third definition‚ “data processed
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CASE STUDY 1: UPS Global Operations with the DIAD IV 1.What are UPS "Smart Labels?" What role do they play in UPS operations? Answer: UPS Smart Labels is a simulated delivery tag which can be created using a PC and it has three barcodes‚ two of them are standard barcodes but the third one is a square maxi code which stores data such as the sender‚ recipient and the package size in a digital form. The role they play is to keep track of the packages‚ permits UPS to handle lots of packages‚ keeps everything
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UPS revolutionized the package delivery business in 1991 when it developed and deployed the first Delivery Information Acquisition Device‚ known as the DIAD. More than a decade later‚ UPS continues its pioneering development efforts with the fourth generation of the DIAD - the DIAD IV. To ensure maximum flexibility in field transmission capabilities‚ DIAD IV includes multiple wireless connectivity options. Each DIAD IV features a built-in GPRS or CDMA radio‚ an acoustical modem to facilitate dial-up
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this assignment I will find and identify the business processes that vapiano are actually using‚ evaluating the environment that lives within the organization‚ assess the competitive environment they go thru and give some ideas of information systems the enterprise could use to gain competitive advantage for the organization. The first part of the assignment there are some research about how vapiano. The products that they have and their business processes. The second part of the assignment is about
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IMPROVING BUSINESS PROCESSES Business Processes is defined as “a set of logically related tasks or activities performed to achieve a defined business outcome.” For our purposes‚ these outcomes can be physical‚ informational‚ or even monetary in nature. Physical outcomes might include the manufacture and delivery of goods to a customer; an informational outcome might be registering for college courses; and‚ finally‚ a monetary outcome might include payment to a supply chain partner for services
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Tapescript – Role Play in Business Meetings (NF=Nigel Fraser‚ M=Martin‚ J=John‚ E=Eliana‚ D=Denise‚ MK=Markus) N I think we all agree that we need to work a lot better as a team. I’ve got some suggestions for improving our teamwork. I’d like to share them with you and see how you feel about them. OK‚ let’s start with meetings. At the moment we meet once a month. That’s not enough. In future‚ I’d like us all to meet once every two weeks. I would expect everyone to attend‚ and to be on time
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