Chapter 2 Theoretical Background This chapter discusses the most important human resource management theory related to the satisfaction and motivation of employees in the orgainzation. It also includes definition and concept of motivation‚ importance of motivation‚ motivation theories and satisfaction and importance of employee satisfaction as a literature review. 2.1 Definition and concept of motivation Many researchers have developed the concept of motivation based on the existing knowledge
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THE LOW FIVE After reading the story of the Low Five‚ it appears the new coach Shirley did not understand the complete concept of the leadership process. She was peering through the lens of only her coaching role‚ and not the lens of the basketball team‚ which were her (followers) and the leadership Situation which was her (method of training). I believe if Shirley had been willing to view all three lenses of the interactional framework surrounding leadership process‚ her vision would have
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Job Analysis is the process of collecting information about a job. The process of job analysis helps in the preparation of job description and job specification. 1. Job Description This is the objective setting of the job title‚ tasks‚ duties and responsibilities involved in a job. 2. Job specification This involves listing of employee qualifications‚ skills and abilities. These specifications are needed to do the job satisfactorily. Job Description Job Specification A statement containing
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INTRODUCTION Employee engagement‚ also called worker engagement‚ is a business management concept. An "engaged employee" is one who is fully involved in‚ and enthusiastic about their work‚ and thus will act in a way that furthers their organization’s interests. According to Scarlett "Employee Engagement is a measurable degree of an employee’s positive or negative emotional attachment to their job‚ colleagues and organization that profoundly influences their willingness to learn and perform is at
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EMPLOYEE RELATIONS Employee relations in hotels and catering is about the management of employment and work relationships between managers and workers and‚ sometimes‚ customers. The employee relations can be briefly divided in some “factors” i.e.: Unionisation Structure Culture Collective bargaining Negotiation Consultation Conflict Management Empowerment Grievance & disciplinary 1.1. Unionisation All employees‚ in every kind of business‚ are united by “unionisations”‚ which are employees’ organisations
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factors to attract talented employees. Why employee retention? Hiring an employee is only a first step. Building awareness of the importance of the employee retention is essential. The costs associated with employee turnover can include lost customers and businesses as well as damaged morale (The Wall Street Journal). In addition‚ there are costs incurred in screening verifying credentials and references‚ interviewing‚ hiring and training a new employee (Mythri‚ 2006). ‘Fitz-enz (1997)
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significant relationship between employee engagement and financial performance is undeniable." -Towers Perrin Talking about the engagement and commitment of an employee to an organisation‚ most companies are of the opinion that they do have a few‚ but they still want more. Why? It is merely because these companies have come to the realization of the fact that their organization’s long-term success relies on employee performance‚ which is directly impacted by the level of employee engagement and commitment
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HUMAN RESOURCE MANAGEMENT SOO CHUNG KIAN LITERATURE REVIEW: JOB ANALYSIS AND JOB DESIGN What Is Job Analysis? Introduction In human resources‚ job analysis plays an important role of it. It provides information regarding positions in the organisation. It is an important topic as well as a vital employment tool which can assist with HR activities and potential and current employees‚ ‘Job analysis is the systematic study of positions to identify their observable duties and responsibilities
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Professional work in public child welfare is one of the most difficult‚ psychologically demanding‚ publicly scrutinized‚ but important jobs in the service of children and families in need in Georgia. Professionals in public child welfare (CW) are charged not only with providing critical and needed services to children and families‚ but also with assisting in the process of making life altering decisions for involuntary clients (e.g.‚ removing children from their families‚ foster care placement
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AIM OF THE LESSON To determine who a customer is To determine customer requirements To determine steps to determining customer requirements To determine reasons for determining customer requirements To document customer requirement DEFINITION OF CUSTOMER A customer is anybody who has the right to demand for goods or services either internal or external DETERMINING CUSTOMER REQUIREMENT This is a systematic approach in deciding what a customer wants with the aim of meeting or surpassing
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