Talking about the engagement and commitment of an employee to an organisation, most companies are of the opinion that they do have a few, but they still want more. Why? It is merely because these companies have come to the realization of the fact that their organization’s long-term success relies on employee performance, which is directly impacted by the level of employee engagement and commitment to an organisation. Well, some organisations think that simply making people happy and paying them handsome pay packets is the solution. But it is not so. These are things which an organisation need to consider to attract and retain the most qualified individuals, however, when it comes to engaging employees in their work, there are definitely some more issues that need to be worked out. Engagement requires engaging not only the employees’ minds but their hearts as well and this is something that the organisations can neither force nor buy in order to succeed in the marketplace.
What is Employee Engagement?
An engaged employee is a person who is fully involved in, and is enthusiastic about, his or her work. Such employees are attracted to, and inspired, committed and fascinated by their work. In a recent research by Hewitt Associates, it was found that engaged employees are not only intellectually committed to the organisation but are also emotionally attached to it, as is measured by 3 primary behaviours: say, stay, and strive1.
The age old business dictum goes that ‘satisfied employees create satisfied customers’ by constantly striving for the best, contributing to the bottom line of the company success by their motivation and enhanced performance. It is believed that an engaged employee always acts positively in the interest of the company and takes unconcealed pride in the success and prosperity of his employer. The engaged employees