"Develop a job task analysis for an entry level job in a customer service call center" Essays and Research Papers

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    Job Analysis Plan

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    Career Development Plan Part I—Job Analysis and Selection Tina de Leeuw-Runk HRM/531 December 20‚ 2010 Danielle Lombard Sims Career Development Plan Part I—Job Analysis and Selection Introduction InterClean has just merged with EnviroTech and has taken on a new strategic direction. The company will provide full-service cleaning solutions for organizations in the health care industry and no longer sell only cleaning products.

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    meal. 1. Explain how adjusting the customer service level could improve a marketing mix. Illustrate. Basically the marketing mix is the 4 P’s‚ place‚ price‚ production (product) and promotion but without customer service or the customer‚ focusing on those 4 P’s is pointless. Knowing the needs and wants of your consumers‚ is something you need before you can start on the process of evaluating and determining your marketing mix. Adjusting the customer service level could help you figure out your marketing

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    and that is job enlargement‚ job rotation‚ and job enrichment. They are different in some ways but alike in many. The first way is job enlargement. This way is to expand in several tasks than just to do one single task. It is also the horizontal expansion of a job. It involves the addition of tasks at the same level of skill and responsibility. It is done to keep workers from getting bored. This would also be considered multi tasking by which one person would do several persons jobs‚ saving the

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    Sample Job Analysis

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    who is selling financial service products. About 75% of his/her time is spent in the office and the other 25% is out on the road making presentations to customers. The job requires a Certified Financial Planners designation and requires heavy duty lead generation. Job Title: Financial Planning Sales Classification: Full Time Exempt Employee Department/Division: Financial Product/ Western Regional Location: Orange County California Pay Grade: Level IV (Base + Commission) Job Requirements A. Summary

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    Analysis Job Description

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    RUNNING HEAD: ANALYZING A JOB-REWRITING JOB DESCRIPTION Analyzing a Job-Rewriting a Job Description To properly define a job description‚ one must refer to a job description as “an abstract of a job analysis containing the classification of and requirements for a job‚ used in hiring and placing prospective employees” (Dictionary.com‚ LLC‚ 2011). A thorough and precisely written job description will attract a targeted group of candidates. It can also aid in the filtering of unqualified potential

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    Business Research Method Job Motivation and Job Performance: An Exploratory Study in RHB Bank Lecturer: Dr.Mirza Manirajah Abdullah Prepared by Student Name: LEE LIAN SENG I/C NO: 710414-10-5663 RIVERBANK ACADEMY SDN BHD NO 3-3 & 5-3‚ JALAN PUSAT PERNIAGAAN 1‚ PUSAT PERNIAGAAN SG.JELOK‚ 43000 KAJANG SELANGOR TEL: 03-87375009 FAX: 03-87395418 WEBSITE: www.riverbankacademy.com.my EMAIL: info@riverbankacademy.com.my 1 CONTENTS DESCRIPTION PAGE Introduction To RHB Bank page

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    Report on Job Analysis

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    | REPORT: JOB ANALYSIS | | CIPD DIPLOMA IN HR PRACTICECIPD NO 2317474X3CJA CONTRIBUTING TO THE PROCESS OF JOB ANALYSIS WORD COUNT 1529MARIA DUYA16TH OCTOBER 2012 | CONTENTS PAGE Principles and Purpose of Job Analysis 2 Compare and Contrast 3 methods of Job Analysis 2 - 3 Contribute to the Process of Job Analysis 4-6 References 7 Appendix 1 Estates and Facilities Organisation Structure 8 Appendix 2 Business Service Organisation Structure 9 Appendix

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    Customer Service Level 2

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    organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list.  2. Complete the table below by describing the differences in customer service between commercial‚ public and third sector organisations. You should outline customer service roles in each organisation

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    Job Analysis and Design

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    Chapter 5 Job AnalysisJob Design and Quality of Work Life Learning Objectives • Explain what is meant by job analysis and job design. • Understand the uses of job analysis. • Describe the content of a job description and a job specification. • Discuss the collection of job analysis data. • Explain the major methods of job analysis. • Discuss competency profiling. • Understand the major approaches to job design. • Discuss quality of work life‚ employee participation and industrial democracy

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    Customer Service Level 2

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    Customer Service Unit 3 Communication in the customer service role Session 4 Understand how to meet the needs of a diverse range of customers © Creating Careers Limited‚ 2012. All rights reserved. Page 1 of 1 Communicating with people who have language/speech difficulties  Try and ask short questions that only require short responses.  Don’t raise your voice unless requested as most speech-impaired customers can hear and understand.  If you don’t understand‚ ask the person to repeat what

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