MBA ProMA Customer Analysis‚ Buying Behavior and Segmentation Professor Hossein Dadfar Customer Analysis What do you need to know about your customers? Professor Hossein Dadfar 1 What you need to know Who buys the product / service Who uses the product / service What customers buy How they use the product/services Where customers buy When customers buy How customers choose Why they prefer a product How they respond to marketing programs Will they buy it (again)? Dadfar
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Diversification is a corporate strategy to enter into a new market or industry which the business is not currently in‚ whilst also creating a new product for that new market. This is most risky section of the Ansoff Matrix‚ as the business has no experience in the new market and does not know if the product is going to be successful. Restructuring is the corporate management term for the act of reorganizing the legal‚ ownership‚ operational‚ or other structures of a company for the purpose of making
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Anything Stop Toyota? (Issued on Nov 17‚ 2003) An inside look at how it’s reinventing the auto industry. “Good thing means good products.” The slogan of Toyota’s Takaoka assembly plant. 1. Marketing a) Diversification - Toyota not only rounded out its product lines in the US‚ with sport-utility vehicles‚ trucks‚ and a hit minivan‚ but it also has seized the psychological advantage in the market with the Prius and eco-friendly gasoline-electric car. b) Location redesign - Toyota created an integrated
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REPORT ON TOYOTA PLANT VISIT Three aspects about TPS witnessed during the plant visit: 1. Just-in-time production system: this concept is used in TPS where they produce only based on the order received and their level of inventory is limited. Once the inventory is over the next batch of stock is replaced simultaneously they order for the next stock. Every 2.36 minutes 1 unit is produced. The process is very fast and much organised. They have skilled employees who are very well trained which
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The high growth in the Indian economyhas resulted in many foreign car manufacturers entering the Indian market. Rolls Royce‚ Bentley and Maybach are examples of the fewhigh end automobile manufacturers to enter India in the recent years.Chennai is the automobile capital in India. It has a lot of foreign direct investment inautomobile industry [ citation needed ]. Chennai is often called as the ’Detroit of Asia’ [ citation needed ].There were only a few handful of cars in the Indian market in
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CHAPTER 3: ATTITUDES AND JOB SATISFACTON CASE: JOB CRAFTING (Prepared by Nguyen Quang Luan) Question 1: WhaWhy do you think many people are in jobs that are not satisfying? Do organizations help people craft satisfying and motivating jobs‚ and if not‚ why not? I think many working people are in jobs that are not satisfying due to facet that they are experiencing at work such as work itself‚ Pay‚ Promotion‚ Supervision‚ Co-Workers and Overall facet. The Fatima case shows
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Quality cost measurement under activity-based costing Wen-Hsien Tsai National Central University‚ Chung-Li‚ Taiwan‚ Republic of China Introduction Many companies in the world gradually promote quality as the central customer value and regard it as a key concept of company strategy in order to achieve the competitive edge (Ross and Wegman‚ 1990). Measuring and reporting the cost of quality (COQ) is the first step in a quality management program. Even in service industries‚ COQ systems receive considerable
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efficient work‚ decrease in inventory costs‚ and production more based on demand. Toyota took the “main structure” of the mass-production system‚ but implemented changes based on observations of U.S. companies. First‚ auto parts were produces in small batches to decrease warehouse costs and to do this they decreased the time to change stamping from days to minutes through different trial and error processes. By doing this Toyota afforded themselves the ability to produce on demand and not have much overhead
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Toyota Motor Manufacturing‚ USA‚ Inc Case Analysis * Main and sub ideas of the case. The main topic of the case was the problems caused by defective or damaged seats. TMM USA’s seat problem was threefold. The first was the actual defects with the hooks and the damaged caused by cross threading by employees when installing the seats. This problem led to the second problem‚ which was the departure from the Toyota Production System (TPS) when dealing with the seat problem. Rather than fix the problem
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the key strategic issues that LVMH face centred on diversification and vertical integration. A number of strategies have been proposed to offer some recommendations to LVMH‚ they namely in restructuring their retail sector‚ considering the concept of moderate diversification and focusing on the human resources side of acquisitions and mergers. 2.0 Introduction This report is based on the analysis of a case study 27 titled: LVMH’s Diversification Strategy into Luxury Goods. The scope of this report
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