Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
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ROLE The role of discipline in the Public Services is shown well through Team Spirit. If one person in a team‚ squadron or troop is particularly negative through a task or operation‚ then it gets everybody else’s enthusiasm down and can affect the successfulness of the assignment. Also‚ being a negative input to discussions and jobs‚ can then also lead to a lot of resentfulness and dislike being opposed on that particular person. In training for the public services‚ they are taught to be positive and
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The diversity of our classroom is no more than what I would expect from a public school in the middle of a diverse area of California. The vast majority of people who like to separate themselves from other "groups" of various categories‚ however‚ do surprise me. From what I know‚ I would think that the people in a public school would want to fit in with others more than they would want to separate and isolate themselves from groups. Although‚ I am one of those people who were separated by choice
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Aspects of Public Health Public Health: “the science and art of preventing disease‚ prolonging life‚ and promoting health through the organized efforts of society” – Sir Donald Acheson‚ Public Health in England‚ 1988. The health of the public has been a national concern for as long as there has been civilization. The reason for this is that when the public are generally unhealthy they cannot work as well and therefore that nation cannot advance socially‚ economically or intellectually‚ that is until
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Diversity is major when it comes to educational teaching and learning around the world. Each culture uses their own skills‚ methods‚ and mechanism. Between the United States and Spanish-speaking countries‚ there are many differences and similarities when it comes to education. Learning is essential all around the world‚ but it is the way kids are taught that makes each culture unique. The differences between the cultures on teaching education varies. Differences show when comparing kindergarten
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Is the idea of Public Service Broadcasting still relevant? The broadcasting has undergone dramatic change in the past two decades. Facing new technologies (multi-channel‚ broadband and digital convergence)‚ the future of public service broadcasting is now a crucial global concern. Innovative ways to access audiovisual content over the internet‚ mobile phone networks or other new media becomes ever more common. Television has moved rapidly from four main stations to hundreds‚ and it is likely to
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having introduced Citizenship Education was to prepare young people for their lives outside the school environment. This was to be achieved by giving them the knowledge‚ skills and understanding to be an active member of society. Citizenship lessons targeted key aspects of society‚ which were in most cases controversial‚ these subjects included current laws‚ duties and freedom‚ individual rights and responsibilities to the public as well as justice and democracy. Citizenship education also was
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rights to vote‚ to run for public‚ etc. which may be denied the foreigner. NATURAL-BORN FILIPINO Art. IV‚ sec. 2 of the 1987 Constitution defines the NATURAL-BORN Filipino citizens as: 1. “Those who are citizens of the Philippines at the time of the adoption of this (1987) Constitution” 2. “those whose fathers OR mothers are citizens of the Philippines” and 3. “those born before January 7‚ 1973‚ of Filipino mothers‚ who elect Philippine citizenship upon reaching the age of
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citizens are horrible in terms of participation. Bellamy points out the root of the term ‘idiot‚’ which is someone who pays no mind to the public realm. He and I both agree that the majority of citizens today are idiots in that sense of the word. Bellamy addresses the fact that citizens in our society are completely disenchanted with politics‚ “Political citizenship is rejected as both too demanding and of dubious worth” (97). From my own experiences as a citizen of this society‚ I whole-heartedly agree
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ago‚ with the rationalization of society‚ bureaucracy becomes inevitable (Weber‚ 1968/1921) and in the contemporary society‚ bureaucracy – whether private or public – is ubiquitous. Without it‚ few of the routine features of our modern society would be possible; the collection of taxes and the production and distribution of goods and services‚ for example‚ would be difficult‚ if not impossible. (Dandeker‚ 1990) Bureaucracies control people by replacing human judgement with nonhuman technology‚ thus
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