main factors that determine the level of customer loyalty towards Maxis. A critical issue for the continued success of a firm is its capability to retain its current customers and make them loyal to its brands (Dekimpe et al.‚ 1997). Customer loyalty is vital to a company as disloyal customers can amount to millions of lost revenue and profit. Studies were also conducted in the financial services industry show that increasing customer loyalty by 5 percent could lead to 25-75 percent profit growth
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Why does corporate governance matter from an employment relations perspective? Introduction: Define. Types of CG. Corporate governance is defined as the customs‚ policies‚ laws and institutions affecting the way in which companies are controlled or operated. The two archetypal governance systems are Market Outsider system usually associated with US and the UK‚ and Relational Insider system associated with Japan and Germany. The types of systems will impact the way the company is controlled
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Corporate Inversion is defined as a company’s reincorporation overseas enabling reduction in tax burden on income earned abroad. When a significant portion of a company’s income is from foreign sources‚ then corporate inversion is the ideal strategy to implement; that is because such income is taxed both abroad and in the company where it is incorporated. The winning corporate inversion strategy would be for a company which has selected a country with lower tax rates and less intricate corporate
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Corporate culture is the collective behaviour of people using common corporate vision‚ goals‚ shared values‚ beliefs‚ habits‚ working language‚ systems‚ and symbols. It is interwoven with processes‚ technologies‚ learning and significant events. In addition‚ different individuals bring to the workplace their own uniqueness‚ knowledge‚ and ethnic culture. So corporate culture encompasses moral‚ social‚ and behavioral norms of your organization based on the values‚ beliefs‚ attitudes‚ and priorities
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Corporate crimes are crimes committed by corporate officials that are in the interest of the corporation. They can be hard to detect and can include embezzlement‚ falsifying financial statements and bribery. Three main factors were made to assist in understanding the theory of corporate crime‚ such as the drive for profit. This is important because all companies want to pursue making money in any way possible‚ yet some choose illegal and deceitful actions as others do not. Using the structure of
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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AMERICAN BAR ASSOCIATION Business Law Section Corporate Governance Committee International Developments Subcommittee ******************************************************************** Corporate Governance and Fiduciary Duties A Multi-Jurisdictional Review of the Directors’ Relationship to the Corporation The International Developments Subcommittee is in the process of preparing a analysis of the board of director’s relationship to the corporation‚ comparing concepts of fiduciary duty
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UNIVERSITY OF WALES & MANAGEMENT DEVELOPMENT INSTITUTE OF SINGAPORE NAME Santhosh Ramnath SUBJECT Corporate Strategy LECTURER Brian Jones COURSE Master of Business Administration TITLE Assignment 2–Individual–LG BATCH CODE MBWD5 1229A Submitted on Due Date? YES (Date submitted: 04/10/2012) Submitted soft copy? YES (Date submitted: 04/10/2012) Word limit observed
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Corporate Culture The culture of an organization is the set of values‚ beliefs‚ behaviors‚ customs‚ and attitudes that helps its members understand what the organization stands for‚ how it does things‚ and what it considers important"(Griffin‚ 49). In other words‚ "the way things work around here" (Dr. Williams). In order for any small business or large corporation to be successful‚ the employees must understand what is expected of them. While things might be slightly different in a large corporation
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INDIVIDUAL ASSIGNMENT MGT 4235 Corporate Communication Ms. Rizwanah Souket Ali Yang Yu I 12001918 8 BA 1 15th October 2014 Corporate Communication: Mitsubishi Corporation Background: Main Business Activities Mitsubishi Corporation (MC) has seven Business Groups which develop operations in the diverse fields of Global Environmental & Infrastructure; Industrial Finance‚ Logistics & Development; Energy; Metals; Machinery; Chemicals; and Living Essentials. In addition to
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