References: Altman‚ G. (2012‚ Oct. 1). Service officials improving‚ requiring TAP classes. The Army Times‚ 14. Bhullar‚ N. M. (2012). Trait emotional intelligence as a moderator of the relationship between psychological distress and satisfaction with life. Individual Differences Research‚ 10(1)‚ 19-26. Crary‚ D. (2012). Furor fades a year after repeal of DADT. The Army Times. Retrieved from http://www
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Emotional Child Abuse By: Goddess Johnson The term emotional child abuse didn’t even exist when I was growing up. But that didn’t change the devastating outcome--the effects were severe‚ ever-present‚ and followed me into adulthood. Emotional abuse is the cornerstone of all the abuses because emotional abuse is always present during physical child abuse‚ child neglect‚ and sexual child abuse‚ and it is the only abuse that can stand on its own. It does not have to accompany any of the other abuses
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Relationship Therapy‚ 25(1)‚ 37-47. doi:10.1080/14681990903479904. Bevan‚ J. L.‚ & Sole‚ K. (2014). Making connections: Understanding interpersonal communication (2nd ed.). San Diego‚ CA: Bridgepoint Education‚ Inc. Keaten‚ J.‚ & Kelly‚ L. (2008). Emotional Intelligence as a Mediator of Family Communication Patterns and Reticence. Communication Reports‚ 21(2)‚ 104-116. doi:10.1080/08934210802393008 Schoenberg‚ N. (2011‚ January 17). Can we talk? McClatchy-Tribune News Service. Retrieved from http://articles
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is a part of emotional labor. If your job requires you to serve customers‚ clients‚ or the public‚ your employer is asking that you engage in what sociologists call emotional labor (Ferrante‚ Joan). “Emotional labor is an element of work activity in which the worker is required to display certain emotions in order to complete work tasks in the way required by an employe.” (Organizing and Managing Work‚ Tony J.Watson‚ 2002). According to Mastracci et al. (2011)‚ to engage in emotional labor is not
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Organizational Behavior Emotions and Leadership: The Role of Emotional Intelligence George‚ Jennifer M. Human Relations 53.8 (August 2000): 1027-1055 Summary: This article discusses the correlation of a leaders Emotional Intelligence (“the ability to understand and manage moods and emotions in the self and others”) (George) and how it plays a role in how effective that manager is. The author first relates how emotions‚ moods and feelings play a part in how humans deal with each other on
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encounter someone from another country‚ generation or perhaps occupational background where there are unique behaviors. As Earley and Mosakowski (2004) point out‚ cultural intelligence is related to emotional intelligence‚ but it picks up where emotional intelligence leaves off. A person with high emotional intelligence grasps what makes us human and at the same time what makes each of us different from one another (p.140). One must be able to discern between behaviors that are inherent to the individual
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World Applied Sciences Journal 17 (3): 319-326‚ 2012 ISSN 1818-4952 © IDOSI Publications‚ 2012 The Effect of Emotional Labor Strategies on Employees Job Performance and Organizational Commitment in Hospital Sector: Moderating Role of Emotional Intelligence in Iran 1 Kamal Ghalandari‚ 2Maryam Ghorbani Ghale Jogh‚ 3Mahdi Imani and 4Leila Babaei Nia Department of Business Management‚Qazvin Branch‚ Islamic Azad University‚ Qazvin‚ Iran Department of Public Management‚ Naghadeh Branch‚ Islamic
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Chapter 1 Developing Self-Awareness 29) To become a better manager‚ what is one of the first things one should do? A) Improve one’s communication skills B) Seek knowledge of oneself C) Manage one’s time better D) Empower one’s employees 30) How should managers know and accept others? A) Be an enigma to themselves B) Work toward self-denial and unselfishness C) Work toward self-awareness and self-acceptance D) Work toward self-reverence and reflection 31) How can the enigma of self-awareness
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Disentangling the Effect of Depression Symptoms and Adult Attachment on Emotional Disclosure Crystal Taylor Suny Jefferson Community College Literature Review Emotional disclosure has important psychological and physical health benefits(Frattaroli‚ 2006)‚ while non disclosure have been linked to negative outcomes in these areas (Kelly & Yip‚ 2006; Larson & Christain‚ 1990). Disclosure also aids in emotional recovery from negative events because it promotes insights‚ fosters social
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The Role of Motivation as a Moderator of the Job Demand– Burnout–Performance Relationship among Service Employees in a Social Marketing Campaign Rajeev Verma*‚ Jyoti Verma** The key to a successful implementation of any social marketing campaign is learning what will work with the target population for sustained behavioural change. To foster this process‚ the role of frontline employees is very crucial. The purpose of this study is to investigate the role of job motivation in the burnout process
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