FORMULATION OF AN INDEX FOR STUDENT SATISFACTION IN THE UNIVERSITY OF THE PHILIPPINES‚ LOS BAÑOS Sheryll Elaine Solis Rigua ABSTRACT This study assessed the indicators and formulated an index for overall satisfaction among UPLB students. Two methods were used in formulating an index for this study‚ in which nine dimensions were considered. First method is through stepwise regression analysis with Categorical Principal Component Analysis (CATPCA) wherein three tests were used to evaluate the obtained
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point of contact and solid customer-centric processes for new-vehicle owners during vehicle servicing are becoming increasingly important drivers of customer satisfaction‚ according to the J.D. Power Asia Pacific 2013 Philippines Customer Service Index (CSI) Study released today. Now in its 13th year‚ the study measures overall satisfaction among vehicle owners who visit an authorized service center for maintenance or repair work during the first 12 to 24 months of ownership based on five factors
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(Off) - 033-2225051/2‚ (Mob) - 0777-315195 E-mail : thusha@iee.org ________________________________________________________ 1. Title : The attempt to analyze the influence of job characteristics & growth needs of an employee on job satisfaction of the Banking Assistants in Commercial Bank in Sri Lanka. 2. Research Problem : When employees perceived that the presence of core job characteristics are high in their job and their growth need strengths is high‚ they will be highly
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Incarnation‚ Atonement‚ and Anselm’s Satisfaction Various human cultures around the globe have held on to the belief that Jesus Christ was created so that God can give humans a way to make up for their sins. God sacrificed his only born son so that his creations had a way to receive eternal life. The act of selflessness portrayed by Jesus Christ gave humanity a way to reconcile with God after doing something wrong. Therefore‚ the incarnation of Jesus Christ was necessary in order for us to atone
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researchers‚ which show the direct relation between reward‚ performance and job satisfaction. In contrast‚ punishment is found necessary to apply in order to balance the strategy. This essay will compare the use of reward and punishment as well as ageing how incentive is to apply reward strategy within the organization. The essay is divided into two parts: first it will show the impact of reward on the employee’s job satisfaction as well as performance. Secondly‚ how reward will fortify the sense of competition
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Factors affecting Customer Satisfaction Customer satisfaction is the overall impression of customer about the supplier and the products and services delivered by the supplier. Following are the important factors that could affect customer satisfaction: * Departmentwise capability of the supplier. * Technological and engineering or re-engineering aspects of products and services. * Type and quality of response provided by the supplier. * Supplier’s capability to commit on deadlines
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to examine the correlation between job performance and job satisfaction as it relates to bankers who were hired directly in to Premier sales (external) versus those who were hired with previous experience from the Consumer sales department (internal). The primary question to be answered is: Is job satisfaction a major contributing factor to employee performance? In addition to answering this question‚ the correlation between job satisfaction and job performance could aid investigating employee retention
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promotion for the employees . Proper rewarded is given by company according to the performance of employees . This company is arranging regular meeting and providing solution to the problem of employees . It is giving familier environment and job satisfaction and co-operate between employees .They are using participative style of taking decision it creates mutual understanding between employees . 2.INTRODUCTION
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PRODUCTION OF VALUE ADDED PRODUCTS FROM USED TYRES THROUGH PYROLYSIS ABSTRACT Pyrolysis has the potential of transforming used tyres into useful recyclable products. This paper demonstrates the conversion of scrap tyres into its primary products which are Pyro Oil and Carbon Black and a secondary value added compound‚ Activated Carbon. Further‚ the objectives of the work also include optimization of parameters such as temperature and feed size to study the efficiency of pyrolysis at different
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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