OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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channel and value-based pricing. SITUATION ANALYSIS INDUSTRY ANALYSIS Burger Machine possesses good information about the market and knows what the market needs and wants. They were the first one to establish a 24/7 burger machine and was nicknamed as “the burger that never sleeps”. Even with the marketing strategy of the competitors like “buy one take one” they didn’t get into it because they believe that quality is what the market wants. SALES ANALYSIS Burger Machine currently ranks 4th in the
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Environmental The environment provides life supporting resources and eco systems‚ quality of life conditions and amenities that are valued by people. Society consumes products and services provided by environmental resources and generates wastes that are disposed of in the environment. The values of individuals and groups within society drive decisions that determine the quality of the environment they live in and depend on. On the field trip Noel introduced us to the no dig system‚ which is
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Biotechnology industry Analysis BACKGROUND The health care industry Provides health products and service which involved the leading technology of life science. It is a fast-growing industry and will continue to grow in the future because of the increasing request to the advanced medical care. The Global Industry Analysis (GIA‚2009) predicted that the prescription drug market is value around $897 billion in world economy in 2015‚ and Asia-Pacific region is expected to have highest growth in prescription
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Notes for Airline Industry Analysis This is not an exhaustive analysis. We created it for guidance during our marking‚ but everyone’s paper was different. Executive Summary max 400 words; most important conclusions from the analysis. Make it persuasive. • Lose marks for not having an Executive summary 1. Industry Position Define the business/industry‚ what it does‚ how it does it Need to show a map of the airline flights. Second best is a description. WJ is N. America‚ Mexico
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Mohan Shiv Section #1 Boston College Carroll School of Management MM 720 Management Practice I STRATEGIC ANALYSIS Professor MCCLEELLAN Case: Cola wars Continue: Coke and Pepsi in the 21st Century September INDUSTRY ANALYSIS OF THE CARBONATED SOFT DRINKS INDUSTRY Description of the Industry The industry of Carbonated Soft Drinks (CSD) is highly concentrated. The three major companies‚ Coca Cola‚ PepsiCo‚ and Cadbury Schweppes accounted in 1998 for more than 90% of market share
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PART 3 – Environmental sustainability I- Ferrero with the Nature The company really wants to improve its industrial processes to be more respectful for the environment. In this way‚ Ferrero made these actions: 1- Reduction of the rational consumption and use of energy To reduce the energy consumption‚ Ferrero implement several projects. On the first hand‚ all the electrical motors are with a high performance (they are replacing every motors progressively). In a second hand‚ they install “inverters”
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CIM 2010 Cultural (Industry) Management Analysis of the Diamond Industry Becky Gong Culture‚ Creativity and Management 1. Why Interested? A diamond is forever. No one will be unfamiliar with this classical advertising verbal. Diamonds have symbolized love and eternity for centuries‚ which can still be constantly found in some of the world’s oldest pieces of jewelry. They were surrounding by myths and legends and once regarded as the “Tears of the
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Table of content 1. Introduction 1 2. Importance of environmental analysis 1 3. Procedure 1 4. Findings 2 1. PESTEL analysis for environmental scanning 2 2. Political factors 2 3. Economical factors 3 4. Socio-cultural factors 4 5. Technological factors 4 6. Environmental factors 5 7. Legal factors 5 8. Porter’s five forces model for environmental scanning 6 9. Threat of entry 6 10. Threat of substitutes 7 11. The power of buyers 7 12. The power
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OPPORTUINITY OR THREAT DEMOGRAPIC (O) Men say no to body hair. The attitude of men towards the purchase and consumption of cosmetic products have changed. This is an opportunity because it will give rise to a new consumer group for the cosmetic industry. (O) Application of anti-aging cream demonstrated improvement in depth of wrinkles. The positive feedback from the users reveals the usefulness and efficiency of the product. Thus they will continue to use products. SOCIO-CULTURAL (T) Use of
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