Customer Relationship Management: A People‚ Process‚ and Technology Approach William Wagner and Michael Zubey Chapter 5: Managing a CRM Implementation Customer Relationship Management Reserved Copyright 2007 Thomson Publishing: All Rights Wagner & Zubey Copyright (c) 2006 Prentice-Hall. All rights reserved. 1 Learning Objectives Describe the risks associated with implementing CRM applications Discuss the process of choosing from among various CRM alternatives and vendors Divide a CRM
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issued‚ securities are traded. Secondary Market – Financial market where previously issued securities (such bonds‚ notes‚ shares) and financial instruments (such as bills of exchange and certificates of deposit) are bought and sold. All commodity and stock exchanges‚ and over-the-counter markets‚ serve as secondary markets which (by providing an avenue for resale) help in reducing the risk of investment and in maintaining liquidity in the financial system. Risk – Probability that an actual return
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Collapse of Barings Bank Barings was the oldest investment bank in Britain‚ listing among its clients the Queen herself. Indeed‚ the bank’s pedigree was so distinguished that it did not have a logo‚ it had a crest. The firm traces its origins to John Baring of Bremen‚ who settled at Exeter in 1717 and set up in business as a merchant and manufacturer. He became one of the leading businessmen in the West Country. In 1762‚ his three sons established the London merchant house of John & Francis
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Costs – expenses that vary proportionately with changes in output. Sunk Costs – expenses already incurred that have no salvage value Opportunity Costs – profits lost when one alternative is chosen over another that would have provided greater financial benefits. Avoidable Costs – expenses resulting from poor productivity incurred if an investment is not made. Out-of-Pocket Costs – actual cash flow associated with a particular alternative. Cost of Capital – usually expressed as percentage rate
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Abhishek Agarwal & Mr Pankaj Jain‚ B.A. manager & A.B.A. Manager of Reliance Security life Moradabad‚ who helped us throughout the project. I am to grateful to Mr Abhishek Agarwal‚ Chairman and Mr Ankit Goel‚ Placement Officer of Lotus Institute of Management Bareilly Last but not least we would like to pleasure a word of appreciation to those who has provided their full support for the successful
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ComputerWorld The Practice 3000+ Product releases in last 5 years Publically listed (BSE‚ NSE) $237.8M FY13 revenue Rs 1‚294.51 Crore FY13 revenue 23% CAGR Leading vendor in Global OPD & Specialty Application Development & Management (ADM) – Global Services Media U.S.‚ APAC and EMEA regions 6750+ Employees ISO 9001:2008 ISO 27001:2005 ISO 14001:2004 350 Customers Growth Experience Persistent at a Glance OSHAS
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If you buy a share of stock‚ what will you expect to receive‚ when will you expect to receive it‚ and will you be certain that your expectations will be met? When you purchase a stock‚ you expect to receive dividends plus capital gains. Not all stocks pay dividends immediately‚ but these corporations that do‚ typically pay dividends quarterly. Capital gains(losses) are received when the stock is sold. Stocks are risky‚ so you would not be certain that your expectations would be met - as you would
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Considerations for Compensation and Benefits Abstract Compensation is one of the most important considerations perspective employees will make prior to accepting a job offer. For this reason‚ another performance of Human Resource (HR) professionals is the compensation analysis. The focus of the analyst in this position is to use strategy in formulating compensation and benefits packages that are attractive and conducive to maintaining talented employees (Editorial Board‚ 2011). As another critical
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3/12/15 Dollar General Jacky Akpan Taha Kermalli Allison Schumacher Anlin Wang 1 Dollar General‚ 2007 ● Quality consumer goods in select categories ● Focused inventory on fastest-turning SKU’s ● Targeted demographics ignored by Walmart Store Dollar General Walmart Square Feet 6‚900 100‚000 SKU’s 4‚900 75‚000+ ~20‚000 or less 50‚000+ Surrounding Populations 2 1 3/12/15 Pricing and Brands ● 30% of products priced at $1 or less ● Majority of products under $10 Brands Name Brands
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Cultural Considerations War is hard on anyone involved; however‚ it is especially hard on the children who are forced to live with it or in close proximity to it. Children typically lack the worldview to process the level of violence that occurs during war. The Nigerian children who were rescued from the refugee camp lived in extremely poor conditions and before arriving there were subjected to serious events that may change them forever. They are likely suffering from some severe psychological
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