Customer Satisfaction in Health Care Services Abstract The study was conducted to assess customer satisfaction at Aga Khan University Hospital. Pricing‚ facilities & professionalism were gauged and analyzed using a questionnaire survey method involving 101 customers. While the focus was convenience sampling‚ snow ball sampling was also used. The following were the results. Keywords: Health Care services‚ customer satisfaction Health care‚ Hospital service satisfaction
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Several existing problems precipitated the creation of the triage system implemented by Kathryn Angell in an effort to deliver improved medical care. The main problem was a lack of coordination in service delivery. This lack of coordination caused excessive wait times on the order of anywhere from 23 to 40 minutes to see a nurse‚ 40 to 50 minutes to see a doctor‚ and as long as 55 minutes to get a prescription filled. The practice of all nurses being involved initially in seeing all patients caused
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The dimensions of the service environment The main dimensions in the service environment the following: • The ambient conditions • Music • Scent • Color • Spatial layout and functionality • Signs‚ symbols and artifacts • People The ambient conditions The ambience is what the five senses experience – namely‚ the sights and the visual appeal‚ the sound‚ the smells‚ the texture and it even includes attitudes and behaviour. The many design elements and detail that must resonate with each other to create
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promote the welfare of children within the area. This act aims to resolve disputes between parents and their children. The Act also includes the support of children with disabilities who‚ when they reach the age of 18‚ come under the NHS and Community Care Act 1990. The Children Act also helps those who have custody over the children. ( i.e. If the parent divorce and they do not know who has rights of the child/children.) It promotes anti-discriminatory practice by laying out the final law in regards
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The external environment of a business includes a variety of factors such as competitors‚ suppliers and regulations that influence major strategic decisions. Scanning and assessing the external environment is a vital part of strategic decision-making in entrepreneurial ventures. This helps small-business managers locate factors that pose opportunities or threats to their businesses. A better understanding of the ramifications of external environmental factors can improve success and survival for
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Vincent Mazzaro One of the most controversial subjects in the news today is health care. The problem is not that the doctors can’t cure all of their patients‚ but it’s about how costly it is to cure all of these patients. The cost of helping these patients is paid for through Obama’s new national health care‚ which people’s taxes pay for. However‚ these taxes are sometimes not afforded by a certain majority of people. This makes matters even worse because all the procedures performed on these
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Micro Environment; It means the internal environment of the company and it is also called small environmental forces which directly or indirectly affected the company. It has some forces which are discussed below Company; Cadbury dairy milk is a company which manufactures the products like chocolate. There are different departments in the company who collectively responsible to make the products. Suppliers; Suppliers are those persons who provide the raw material to the company like cocoa
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current political environment affects your organisation. The current political environment significantly affects Beacon Services Plus‚ particularly in relation to healthcare policies and social care funding. Changes in government policy‚ such as debates over social care reform and caps on care costs‚ directly impact how we provide services like live-in care‚ dementia support‚ and respite care. The uncertainty surrounding public funding means we must constantly adapt to ensure our services remain accessible
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Interdisciplinary relationships The effort of the health care is instruction‚ but the concept of interdisciplinary health care is not a new concept. Certainly the interdisciplinary health care group: statistic or narrative. The Organization of Treatment report crossing the value: A technology medical treatment organization for the 21th Era standard the essential for an interdisciplinary method for ideal patient results. The report also highlighted that health care consultant’s determination necessity to accept
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better health care provider. It takes practice to do so. Things like problems and communication barriers aren’t going to be the same with everybody. You have to know how to handle different situations with different types of people. When it comes to health care and taking care of patients‚ you have to do your best in everything to try and help the patient. If there are communication barriers‚ you have to work around those‚ find a way to communicate. There are different ways to be a better health care
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