CUSTOMER SATISFACTION IN INDIAN BANKING SECTOR By‚ Sushanta Chakraborty PGDM 1st year‚ SEC B Roll No. 57 INTODUCTION Business need to attract and establish a customer market and would need to retain it through satisfaction. That is the key to its business performance (Johnson et al. 2000). In order to attain this goal‚ a company should have a high satisfaction rate from its clients. The increasing competition
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electric and Thermal power in the Valley area of Damodar River in the State of West Bengaland Bihar. The Electricity supply act 1948 paved the way for creation of state Electricity Boards (SEBs). In mid 70’s Govt.of India decided to create generating companies in the central sector to supplement the efforts of the states. NTPC WAS CREATED in the year 1975 in the central sector to set up thermal generating units along with associated power evacuation system. At present‚ NTPC installed capacity of 24‚249
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Honda. Throughout the research and analysis‚ we are able to classifythe consumer relationship between the dependent variable that is purchase objective and independent variables that consist of the product quality‚ service quality‚ price‚ and customer satisfaction and purchase intention. Beside that‚ the report will discuss sampling target and size‚ population range and the methodology that will be used and discuss in the research project. Not only that‚ at the end of the project we will provide a
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context of human resource management‚ assessing outcomes of performance appraisals has become one of the most pressing concerns on the human resource managers‚ policy makers and decision makers. It is because human resource managers want to see what impacts performance appraisals are leaving on their employees and then subsequently organizations. This indeed helps them identifying the variables who positively or negatively affect employee attitudes‚ and devising their performance appraisal strategies
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14) The term Performance management and Performance Appraisal are sometimes synonymous but they are different‚ Performance management is a comprehensive continuous and flexible approach to the management of organisation‚ teams and individuals which involves the maximum amount of dialogue between those concerned .Performance appraisal is more of a limited approach which involves manager making top-down assessment and rating the performance of their subordinate at an annual performance appraisal meeting
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Conclusion In today’s world customer satisfaction is one of the most important elements in doing business. It is important for a manager to recognise the weak points‚ so that these can be improved. This report exemplifies the most important variables which influence the customer satisfaction of Subway. Field research has been done in the form of a questionnaire. Consequently‚ the data was analysed and the research question was answered. The variables used for this research are: Age‚ gender‚ income
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Performance Management How can Performance Management be defined? Performance Management is a cyclical process that organisations use to set standards for employees‚ groups and the general organisation. This process involves recognising‚ assessing and developing to ensure that these standards are being adhered to by groups as well as individuals. “Performance Management is a continuous process of identifying‚ measuring and developing the performance of individuals and teams and aligning performance
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Evaluate the role of HR in managing performance. Support your answer with both theory and practice Organisational effectiveness and efficiency has rarely been off the management agenda of all organisations‚ especially as organisations see it as a good way of sustaining competitive advantage and standing tall in economic downturns. According to the CIPD‚ (2009) performance management has been around in the language of HR and people management since the 1980’s and its development as a key people management
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There are many purposes of a Performance Management System and its relation to business objectives which include: (i) Strategic (ii) Administrative (iii) Informational (iv) Developmental (v) Organisational maintenance (vi) Documentation (i) Strategic purpose: linking individual goals with the organisations goals and communicating the most crucial business strategic initiatives. This increases employee loyalty and retention‚ thereby improving the overall performance of the organisation. (ii)
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charge of Human Resources Development at the Thoroughly Modern Manufacturing Company (TMM). TMM makes "low tech" office products such as file cabinets‚ computer tables and bulletin boards. The company’s CEO recently asked Donna to identify key manufacturing jobs and re-design them in ways that will make them more intrinsically motivating to employees. The CEO’s goal is to improve employee job satisfaction and performance‚ and reduce absenteeism and turnover. How should Donna proceed? In answering
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