Introduction of customer relationship management 2 Importance of customer relationship management 2 Customer needs Definition 3 Types of customer needs 3 Process of identifying the customer needs…………………………………………………………………………................3 Customer expectations and satisfaction………………………………………………………. Customer expectations……………………………………………………………………………………………………………………………….4 Customer satisfaction……………………………………………………………………………………………………………………………4 Customer satisfaction
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“A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT WITH SPECIAL REFERENCE TO SUGUNA AUTOMOBILES‚ COIMBATORE” CHAPTER - 1 INTRODUCTION 1.1 ABOUT THE STUDY An organisation‚ whether a business or an industrial enterprise need customer for its survival and growth. The success and failure of an organization depends on its customers. So it is utmost duty of any organizational member to look after their customer’s needs and wants and make them satisfied with their product or service. It is ideal from any organizations
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INVENTORY MANAGEMENT Inventory management is primarily about specifying the size and placement of stocked goods. Inventory management is required at different locations within a facility or within multiple locations of a supply network to protect the regular and planned course of production against the random disturbance of running out of materials or goods. The scope of inventory management also concerns the fine lines between replenishment lead time‚ carrying costs of inventory‚ asset management
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“Excellent performance by an individual worker does not completely guarantee being an effective manager.” In this light‚ discuss what skills are required for being an effective manager and why. Many of you must have heard that “Organizations succeed based on three things‚ performance‚ performance and performance”. That mantra in many ways is true in my opinion. Thus the above statement is largely true with emphasis on the words that excellent performance alone cannot guarantee effectiveness
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Financial analysis plays a critical role in evaluating company’s performance. When we analyse the financial statement‚ there are two ways‚ ratio analysis and cash flow analysis. With the financial statement of company Gunting Ltd‚ I will use the ratio analysis to discuess the poor side of Profitability‚ Liquidity‚ Efficiency of the asset useage and Leverage of Gunting Ltd from 2006 to 2008. Profitability ROE is comprehensive indicator of an organisation’s performance since it provides an indication
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Literature Review: Introduction: I have chosen this topic because I believe that it is important for the service marketers to understand the power of customer relationship management (CRM)‚ especially for delivering customized services and building loyalty. Being a marketing student encouraged me even more to study this topic while identifying the failures of CRM implementation in the services industry. Definition: First and foremost‚ what is service marketing? By understanding the word service
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A performance management system includes the following components. Develop clear job descriptions. Selection of appropriate people with an appropriate selection process. Negotiate recruitments and accomplishment-based performance standards‚ outcomes and measures. Providing effective orientation‚ education and training. Providing on-going coaching and feedback. Conducting quarterly performance development discussions. Designating effective compensation and recognition systems that reward people
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CASE STUDY PERFORMANCE MANAGEMENT AT NETWORK SOLUTIONS‚ INC. Network solutions‚ inc. is a worldwide leader in hardware‚ software and services essential to computer networking. Until recently‚ Network Solutions‚ inc. used more than 50 different systems to measure performance within the company‚ many employees did not receive a review‚ fewer than 5% of all employees received the lowest category of rating‚ and there was no recognition program in place to award high achievers. Overall it was recognized
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MEMORANDUM To: From: Date: [ 12/3/2012 ] Subject: Progress Report on Inventory Management Solutions The purpose of this memorandum is to report the progress in my research of possible inventory management systems to implement into a manufacturing facility. As I proposed‚ I have been gathering information by reviewing technical literature on inventory management solutions and software used in similar manufacturing facilities. My objectives were to define which supply and planning software
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Article 1: The Impact of Human Resource and Operational Management Practices on Company Productivity: A Longitudinal Study Dana Cuffee BSA 523 Operations Management and Analysis August 31‚ 2009 Dr. Woo This article talks about human resource and the operational management practices on a company productivity. This paper reports on the study that evaluates the individual and collective impact on manufacturing performance of the seven managerial practices most associated with
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