Pflaum‚ and Emily Bowen (2008) The Growth of Social Technology Adoption. Forrester Research Report‚ Cambridge‚ MA. Bhagat‚ P Borders‚ B. A Brief History Of Social Media (2009) http://socialmediarockstar.com/history-of-social-media Boyatzis‚ R. E. (1998) Transforming Qualitative Information: Thematic Analysis and Code Development. Boyd‚ D. M. and Ellison‚ N. B. (2008). Social Network Sites: Definition‚ History‚ and Scholarship. Journal of Computer-Mediated Communication‚ 13: 210–230. doi: 10.1111/j
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Relationship Management (CRM) CRM is a cross functional enterprise system that integrates and automates many customer serving processes in sales‚ marketing‚ and customer services that interact with a company’s customers. It also creates an IT framework of Web-enabled software and databases that integrate these processes with the rest of the company’s business processes. CRM helps companies to become customer-focused businesses. Why did Mitsubishi Motor decide to implement CRM? Executives felt
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Case Study: The Investment Detective Primary consideration is the capital availability. If the firm has unlimited access to capital and no other investment options‚ Net Present Value would become recommended quantitative method. On the other hand‚ if the time horizon and payback period matter‚ the company should use Internal Rate of Return Calculation. 1. Looking at the cash flows doesn’t really say much. The assumption is that the firm is in the business to make profit. Profit is equal return
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INVESTMENT •ALTERNATIVES •CLASSIFICATION •APPROACHES DMP-INVESTMENT MGT Investment Vs. Speculation INVESTOR • PLANNING HORIZON • RISK DISPOSITION • RETURN EXPECTATION • BASIS FOR DECISIONS • LEVERAGE LONG MODERATE MODEST FUNDAMENTAL NO DMP-INVESTMENT MGT SPECULATOR SHORT HIGH HIGH TECHNICAL HIGH Investment Alternatives Investm ent A venues N onm arketable Financial A ssets B onds E quity Shares M oney M arket Instrum ents M utual Fund Schem es R eal E state L ife Insurance
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Is Samsung Mobile Business Model sustainable in China facing the growing Chinese competitors ? “Change everything except your wives and kids” Lee Keun-Hee‚ CEO of Samsung group in 1993 after he visited an electronic store and saw Samsung products gathering dust behind Sony and Panasonic products. Introduction : Why did I choose this subject ? I have been following this company for 6 years so far. Recently‚ I have been really concerned by the fact Samsung has been losing market share and displaced
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[pic] Faculty of Business and Management BBAP 4103 INVESTMENT ANALYSIS SEMESTER MAY 2009 TABLE OF CONTENTS Page QUESTION A 1. Plantation Industry Analysis 1. Plantation History 4 1. Industry Life Cycle 5 1. Competitive Structure in Industry 5 2. Company Analysis 2. BLD Plantation Berhad 5 2. Company Background 6 2. Financial Statements 6 2. Value of Company
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UPS in 2006 Customer Service and CRM Initiatives Case study Reference no 506-163-1 This case was written by Mridu Verma‚ under the direction of Kaushik Mukerjee‚ ICFAI Business School‚ Pune. It is intended to be used as the basis for class discussion rather than to illustrate either effective or ineffective handling of a management situation. The case was compiled from published sources. © 2006‚ ICFAI Business School‚ Pune. No part of this publication may be copied‚ stored‚ transmitted
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I. Six major investment banks: The principal purpose of an investment bank (and of investment banking in general) is the underwriting of new securities issued by an investment bank’s clients. An investment bank may also provide other services‚ such as professional advice‚ working with mergers & acquisitions‚ and private wealth management. Traditional "investment banking" refers to financial advisory work. For example‚ a big corporation might ask for the bank’s help if it wants to borrow money
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CRM in Indian retail sector K. Sarada madhavi ABSTRACT Retail is India ’s largest industry‚ accounting for over 10 per cent of the country ’s GDP and around eight per cent of the employment. It is one of the most dynamic and fast paced industries with several players entering the market. The growing middle class‚ who has a substantial disposal income in hand‚ constitutes the largest shoppers ’ segment in India. Its consumer behaviour
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fulfillment of the requirements in Introduction to Laboratory Research for the Degree of Bachelor in Medical Laboratory Science _________________________________________________________________________ INVESTIGATORS: Joyce Anne G. Ruiz Kris B. Guevarra Marianne Louise R. Ferrer BMLS 3 PRESENTED TO: Dr. Joselito D.G. Dar 2013 Chapter 1 Introduction background of the study Three hundred sixty six (366) million people worldwide suffered from Diabetes Mellitus (DM) last 2011
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