Customer Service Unit one: Understanding the organisation Public Sector organisation - Public sector organisations deliver services to the public‚ examples include the NHS‚ local authorities‚ local council-run libaries‚ schools controlled by local authorities‚ and care homes. Commercial Sector organisation - A commercial organisation usually operates for the purpose of creating a profit from the sale of products and/or service. Third Sector organisation - Third sector organisations
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A proper flexible organization provides its work force arrangements where employees are given greater freedom to balance their work and personal commitments such as family‚ higher education‚ community activities‚ religious commitments‚ professional development‚ and general interests. Above is Atkinson’s model of a flexible firm. He argued that firms increasingly seek 4 kinds of flexibility functional‚ numerical‚ pay‚ distancing. Functional flexibility is a qualitative approach to work‚ and
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1. How would you define organization culture? Describe its various manifestations. Using this framework describe the culture of your current class room. Organizational culture is a system of shared assumptions‚ values‚ and beliefs that helps individuals understand which behaviors are and are not appropriate within an organization. It also includes an organization’s expectations‚ experiences‚ philosophy‚ and values that hold it together‚ and is expressed in its self-image‚ inner workings‚ interactions
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© National College for School Leadership 2003 1 Leadership in Organizations Gary Yukl 2001‚ Prentice Hall Gary Yukl is Professor of Management and Leadership at the State University of New York in Albany‚ and a board member of the Leadership Quarterly journal. He is a well-known scholar and author on leadership. Leadership in Organizations was first published in 1981. This fifth edition was published in 2002‚ and the formerly 19 chapters have been consolidated into 15 (which includes
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INTRODUCTION Bratton and Gold (2003) point out that culture and capacities of an organization which develop from the way the organization manages its employees create the organization’s competitive advantages. However‚ it is not easy to reach such advantages because people’s behavior is affected by their personalities‚ values and so on thus usually unpredictable. Take the Corporation‚ the company in the case study‚ as an example‚ it fails to manage people. The context of the case is the implementation of
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will be able to: q q q q q understand the components of classical conditioning; provide an example of how classical conditioning helps explain workplace behaviour; understand the basic components of operant conditioning; detail the schedules of reinforcement; provide some examples of how operant conditioning helps explain workplace behaviour; discuss the idea of a ‘technology of behaviour’; give examples of a ‘technology of behaviour’ in the workplace; understand learning strategies; understand
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ORGANIZATIONAL BEHAVIOR ASSIGNMENT NAME:LETCHMANAN A/L MANIEM STUDENT ID: IC NUMBER: LECTURER NAME:MR.MUTHUKUMARAN QUESTION 1 Characteristics of effective teamwork Organisational structure | Individual contribution | Team processes | Clear purpose | Self knowledge | Coordination | Appropriate culture | Trust | Communication | Specified task | Commitment | Cohesion | Distinct roles | Flexibility | Decision making | Suitable leadership | | Conflict management |
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I have chosen Stereotyping‚ quick judgement‚ and projection as my three common errors in judgement from this week’s READ and ATTEND section. I believe in my career field I can relate to these judgements and explain how I overcome these areas that law enforcement often has issues with. Stereotyping is the widely accepted fixed image of a certain group of people. Law enforcement has had a long history with stereotyping of certain groups of people. I have many friends that are African American
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ASSESSMENT OF AN ORGANIZATION Assessment of an Organization: u09a1 Wini Ray Capella University Introduction In this paper the learner describes‚ discusses and evaluates an organization in regard to their mission‚ services‚ operational methods for delivering such services‚ community involvement‚ history‚ cultural competence in regard to diverse staff and populations served. Daybreak: Changing Lives‚ Creating Futures This learner interviewed the Chief Operating Officer of an organization in the city
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Managing people and organization in KFC ukessays.com /essays/business/managing-people-and-organization-in-kfc-business-essay.php KFC is popular world famous chicken chain restaurants‚ which serves 12 million peoples a day around the world. KFC is second in sale next to Mc Donald in foreign scale. In this paper I have done SWOT and PEST for KFC. I have also mentioned the recruitment and selection process of KFC in this paper. TABLE OF CONTENT: INTRODUCTION - 1 RESEARCH AND METHODOLOGY - 1 MAIN FINDINGS
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