Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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-understanding the basic cost terms as well as ethics. referring to page 400 of textbook. -Is it in best interest of self/city -Framework for ethical decision making – textbook -who will be affected. Do good/harm to different group of people -in difficult situation - why does am have to overbudget. Suggestion to improve‚ by city governer. real life examples. Allowed if under supporting evidence. Covering topic : Introduction to managerial accounting Budgetary Planning and Control. Ann Paxton
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Lecture How do we explain behavior Behaviour generally refers to actions or reactions (an activity or response of some kind) of an object or organism usually in relation to the environment or surrounding world of stimuli. Behaviour can be conscious or unconscious‚ overt or covert‚ voluntary or involuntary‚ sometimes it can be common‚ unusual‚ acceptable‚ or outside acceptable limits. The acceptability of behavior is evaluated relative to social norms and regulated by various means of social control
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fashionable products such as clothing and accessories to high-end customers through retail stores. The brand is recognized by customers through its check design that immediately distinguishes the brand from other competitors in the industry. Customers perceive the brand as an icon that reflects fashion but at the same time it reflects luxury and classiness. Burberry targets different types of customers. There are the core customers‚ which were part of the customer base that Burberry targeted it before
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An Analysis on Customer Care Strategy of Southwest Airline |Prepared by: |Name | |SN: |ID number | |Class: | | |To: |Your tutor
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| Chapter 1 Introduction 1.1 Background Customer Satisfaction is one of the most important issues concerning business organizations of all types‚ which is justified by the customer oriented philosophy and the main principle of continuous improvement of modern enterprises. Thus‚ customer satisfaction measurement may be considered as a most reliable feedback considering that it provides in an effective‚ direct‚ meaningful and objective way regarding the clients’ preferences and expectations
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was commissioned by the Giant Star Hotel. The study sought to find out whether the employees of the hotel business were really satisfied with their jobs or not. In doing this‚ it was determined the extent of the level of their job satisfaction and how they could have been satisfied‚ if they had been in another field. The objectives of this research were to identify the various factors that actually triggered off or were responsible for the workers” satisfaction and to determine the major factor
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Chapter 10: Analysis and Valuation of Privately Held Companies Answers to End of Chapter Discussion Questions 10.1 What is the capitalization rate and how does it relate to the discount rate? Answer: The terms discount rate and capitalization rate are often used interchangeably. Whenever the growth rate of a firm’s cash flows is projected to vary over time‚ the term discount rate generally refers to the factor used to convert the projected cash flows to present values. In contrast‚ if the cash
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What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service‚ than to define what they should experience. Some Common Definitions of Customer Service “Customer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time
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Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
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