the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. |Situation |Methods of communication
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Chapter 1 Review Questions. 1. Service is the manner in which you and other employees treat your customers and each other as you deliver your company’s deliverables. 2. In the past when many people worked on the farms‚ small artisan and business owner provide customer service to their neighbors. Many small towns and villages had their own blacksmith‚ general stores‚ barbershop‚ and similar service oriented establishments owned and operated by people living in the town. For people living in more
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Topic: Discuss how Australian government improves the lives of Aboriginal nowadays and how this promotes Australian cultural diversity. Introduction: Aboriginals are indigenous Australians and their ancestors were the earliest humans who occupied Australia. They lived in Australia before British colonization. (Morten Rasmussen et al.‚ 2011) They have the oldest ongoing culture in the world and they could adapt and change with the environment. World’s first usage of stones was invented by Aborigines
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Customer Satisfaction Policy Intent Thomas Cook Group is one of the oldest and most respected travel agencies in Britain. We contribute to creating excellent holidays not only through the flights and accommodation we provide‚ but also the service given by our staff at every stage‚ from a customer’s initial enquiry through to their journey home. All customer-facing employees are therefore given training in customer service and creating the best-possible holidays for our guests. -For the purpose
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ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
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How can a service firm build a strong service culture that emphasizes service excellence and productivity? Service management has to take a personal interest in improving the service culture by showing the employees how to provide excellence service and be very productive through this example or display employees can copy this vision and provide excellence service and productivity. Once the management has committed itself to building this strong service culture‚ the next most important thing is
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the benefits of this? What are the potential negative impacts? What needs to be done in order to prevent the negative impacts from occurring? Please explain the technological advancement you chose to focus on‚ and then answer the questions included here. Your response should be at least 500 words in length. How Technological Advancement has improve Journalism and Media Benifits: 1 Technological advancement has inextricably revolutionized
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different types of information. Semantic is factual knowledge such as remembering capital cities. Episodic is personal past experiences‚ what a person had for breakfast for example and procedural memory is how to do something such as drive a car. Organising thinking using various methods can improve memory recall. This essay will consider three methods: mental images‚ concepts and schemas using a range of research studies including the work of Raugh and Atkinson (1975)‚ Bousfield (1953) and Bransford
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1. Introduction. Monitoring is a continuous function that uses the systematic collection of data on specified indicators to provide management and the main stakeholders of an on-going development intervention with indications of the extent of progress‚ early indicators of problems that need to be corrected and achievement of objectives and progress in the use of allocated funds. It usually reports on actual performance against what was expected. Evaluation is a time-bound and periodic exercise
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the main concern for every hotel and resort. Customers are now more valued and every effort is being made to keep them loyal to the hotel and make them permanent visitors. The hotel industry believes that higher level of customer satisfaction may result in higher levels of repurchase. Repeat purchasing is essential to a continued stream of profitability through achieving higher levels of customer satisfaction (Oliver‚ 1997). The customers’ satisfaction can be defined as “the fulfillment response” which
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