Customer Service A recent MasterCard poll suggests that 80% of all restaurant complaints are related to poor service‚ not inadequate products. 23% of those surveyed said they would never return to a restaurant where they were dissatisfied with the service they received. Likewise‚ the National Association of Customer Service found that the biggest reason retail customers decide not to return to an establishment relates directly to the level of personal attention and treatment they receive from the
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The four main purposes of punishment in the criminal justice system are: Deterrence - this is something intended to discourage someone from commiting a crime through instilling fear as to the consequences for their actions. There are two types of deterrence - specific deterrence and general deterrence. Retribution - its purpose of punishment is to administer justice - a deserved or morally right consequence to the offender that committed the crime. Rehabilitation - this punishment aims to reform
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Faculty of Business and Information Technology Programme: BABS / GDABS Lecturer Name: Ann Cameron Paper Number and Name: BUS7371 Assignment Title: Customer Feedback Assignment Official Due date: 30th April 2013 Student(s) to complete: Assignment Plagiarism Declaration I/ we certify that this is my/ our own work and I/we have read and understood the Misconduct or Breach of Assessment Rules (Policy P7/10/8) that is found in the BABS/ GDABS Programme
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Running head: AUDIENCE ANALYSIS Audience Analysis Audience Analysis When giving a sales presentation in a meeting‚ I would need to analyze my audience to best begin my approach for a successful and informative presentation. Using audience analysis I would need to determine who my audience is‚ how will I communicate with them‚ what shall I consider given the diversity of the audience‚ and how will I ensure my message is effective? The characteristics I would have to consider when giving
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to provide effective feedback for the employees. During the simulated interview which was held in our classroom‚ me and my classmate exchange our work and evaluate each other’s performance. The evaluation should be constructive‚ specific and concrete. The process is very challenging especially for a first-time leader to give others’ feedback. Even though we have plenty of time to prepare ahead‚ it is still very challenging. Through the whole process for the effective feedbacks giving‚ I have also
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1.0What is feedback?:“The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great inspires” William Arthur Ward A teacher carries a big responsibility in area of learning. Some people believe a teacher’s job is to teach and a student’s job is to learn. In today’s classroom‚ the role of teacher is totally different. Teacher as a facilitator of learning‚ mentor for learner and classroom
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Ibraheem Khudeish Benefits of using social media networks as a marketing strategy As the digital marketing is becoming more and more and popular‚ business owners are investigating how social media networking can benefit their business growth and development. Facebook‚ Twitter‚ Youtube and Linkedin are the top social networking sites that social media managers tend to use. A very obvious benefit of using social media networks as a marketing strategy is the cost. The classic way of advertising
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How to Deal With a Hostile Audience by Lenny Laskowski © 1996 LJL Seminars http://www.ljlseminars.com 1. Listen carefully to the question & repeat it aloud - Make sure you understood the question correctly & that your audience knows the question to which you are responding. 2. Answer directly. Look directly at the person asking the question - Give simple answers to simple questions. If the question demands a lengthy reply‚ agree to discuss it later with anyone interested. 3. Refer to your Speech
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Assessment and Feedback Assessment drives the choices students make about their learning. It is widely recognised that assessment and feedback contain the strongest potential to change how‚ and what‚ students do to succeed in their learning (Ramsden‚ 2003). This Effective Teaching Guide on Assessment provides practical suggestions on assessment and feedback. Assessment of Learning and Assessment for Learning David Boud‚ a recognised researcher and scholar of assessment in higher education
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ENG122 December 11‚ 2013 How Technology and Social Media Control Children and Adolescents Incredibly many people look at their phones throughout the day to see if they have a text-message‚ email‚ notification from social media‚ missed calls‚ or simply just because it has become an addiction. Technology has been changing over the years‚ and new apps and newer upgrades for electronic devices are being developed. High tech is advancing at an incredible rate. Consider how technology has expanded and evolved
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