evaluate customer service to internal customers - Knowledge Questions 1. Understand the meaning of internal customer 1.1 Describe what is meant by internal customer Internal customers are people within your own organisation such as employers or colleagues who you provide a service for‚ e.g. 2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers 3. Understand how to deliver customer service
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1)Canada is proven to be one of the most multi-cultural and ethnically diverse nations in the world. By being the second largest country by area‚ Canada has the capacity to host millions of people from around the world. Canada‚ named after the native Indians‚ is an Iroquoian word meaning “land or village” and Canada has developed this reputation that we are a village entitled to freedom. In the readings from Pens of Many Colours‚ there are stories and experiences of individuals and families coming
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LEADERSHIP STYLES AND EMPLOYEE MOTIVATION: AN EMPIRICAL INVESTIGATION IN A LEADING OIL COMPANY IN INDIA R. GOPAL1 & RIMA GHOSE CHOWDHURY2 1 Director and Head‚ Department of Business Management‚ Padmashree Dr D.Y.Patil University‚ New Mumbai‚ Maharashtra India 2 Head of HR‚ Researcher‚ India for Quinnox Consultancy Services‚ Department of Business Management‚ Padmashree Dr D.Y.Patil University‚ New Mumbai‚ Maharashtra‚ India ABSTRACT The objective of this study is to explore how at the western region
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Whitfield 1 Reaction Paper #1 Effects of Alcohol on the Internal Organs PSCY 4205 Ashleigh Whitfield 2/17/15 Whitfield 2 Many adults drink alcohol in the form of beer‚ wine‚ or liquor. People drink alcohol to relax‚ celebrate‚ and socialize. Alcohol affects people in different ways‚ and people have different relationships with alcohol. Many people can enjoy a glass of wine with food‚ or drink moderate amounts of alcohol in social settings‚ without any problems. Having one or fewer drinks per
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REPORT ON SUSTAINABLE EMPLOYER-EMPLOYEE RELATIONSHIP PRACTICES OF Companies. Academic excellence……… Academic excellence…….. Academic excellence…….. Academic excellence 2 Table of contents Acknowledgements Abbreviations Executive Summary Introduction Purpose of the report Discussion Conclusion/Solution 3 Acknowledgment I would like to express my gratitude to my lecturer Mr. Ishri Haniffa for the useful comments‚ remarks
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TO THE STUDY Employee morale Employee morale describes the overall outlook‚ attitude‚ satisfaction‚ and confidence that employees feel at work. When employees are positive about their work environment and believe that they can meet their most important needs at work‚ employee morale is positive or high. If employees are negative and unhappy about their workplace and feel unappreciated and as if they cannot satisfy their goals and needs‚ employee morale is negative or low. Employee morale is defined
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Employee Engagement In an organization‚ employee engagement is necessary for a successful business. It is important that employees are happy with their positions and this is usually determined on how they are led by their superiors. This paper will discuss what employee engagement is the reasons why low employee commitment exists‚ ways to involve employees‚ types of employee engagements‚ and lastly‚ a model that will help one realize the importance of understanding how a happy staff of people
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Introduction This report aims to investigate the role Internal Auditors (IA) plays in certain aspects of corporate governance. The report also aims to investigate what is considered as good corporate governance. “Corporate governance is the system by which companies are directed and controlled. It deals largely with the relationship between the constituent parts of a company - the directors‚ the board (and its sub-committees) and the shareholders” (Berr‚ 2008) Corporate governance is necessary
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What is American Voice? What comes to your mind when people mention “american voice”? Do Bad or good things cross your mind? When I hear the term‚ “American Voice‚” Words like Pride‚ hard work‚ and bravery. In the following paragraphs‚ i will explain to you why i think that American voice is those three words. I will also give you evidence from famous american speeches proving the meaning of american voice. Evidence of hard work is mentioned in Walt Whitman’s speech in various places. For example
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worth living for worker. Organizations provide welfare facilities to their employees to keep their motivation levels high. The employee welfare schemes can be classified into two categories viz. statutory and non-statutory welfare schemes. The statutory schemes are those schemes that are compulsory to provide by an organization as compliance to the laws governing employee health and safety. These include provisions provided in industrial acts like Factories Act 1948‚ Dock Workers Act (safety‚ health
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