P5 – explain how employee performance is measured and managed Describe these 3 methods of measuring performance 1. Performance indicators – performance indicators outline what an employee does right for example if they receive a 10/10 positive feedback from who they serve and zero defects. 2. Goal theory – this is a method of motivation in which someone is given a goal to work towards to so their work output will increase. 3. SMART targets - choose at 3 from this list - Sales targets – this
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Running head: IMPROVING CUSTOMER SERVICE BAKER COLLEGE CENTER FOR GRADUATE STUDIES On-Line Masters of Business Administration Assignment for course: BUS 576 Training and Development Submitted to: April Flanagan Submitted by: Chieoma Shabazz Location of Course: On-Line Date of Course Meeting: December 11‚ 2006 Date of Submission: December 11‚ 2006 Title of Assignment: Improving Customer Service Certification of Authorship: I certify that I am the author of this paper and that any
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Business Examples of how changes in the environment affect organizations Environment | | P.E.S.T.E.L Analysis | | 12/9/2011 | | Contents Introduction 3 Indian summer boosts sales at B&Q owner Kingfisher 4 Nokia’s Windows tablet to take on Apple’s iPad 5 Topps Tiles sales continue downward trend 6 GlaxoSmithKline to settle drug disputes for $3bn 7 Conclusions 8 Reference 9 Bibliography 10 Appendices 11 Introduction In this assignment I will cover
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Q1: (a) INTERNAL FACTORS AFFECTING BUSINESS ENVIRONMENT: Companies must endure economic recessions‚ competing businesses stealing their market share and dips in their stock price. However‚ these external factors are not the only problems businesses face. Companies must deal with internal factors as well. Internal issues can create just as many problems as external ones. Sometimes‚ the two types of factors are linked. Employees : The caliber‚ attitude and work ethic of a company’s employees are
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Business vs. the Environment Business today has so many responsibilities. Aside from making a profit‚ they are forced to take on a different responsibility‚ one that involves the environment. Even though‚ they already have many regulations set by the government‚ they are still being asked to answer to the call of helping out the rest of society take of nature. This essay will discuss the pros and cons of corporate responsibility for the environment through the agent-of-society and agent-of-capital
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1. Comment how your personal teaching and learning philosophy and beliefs influence the way you see teaching and learning. I have always considered that the place where learning and teaching occur has to be a safe environment for the students and teachers in order to achieve the established goals. I believe teachers have to be aware of students’ needs‚ interests‚ conditions‚ and age. For instance‚ as Brown (2007) explains‚ different age groups require different dynamics and activities to learn the
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A short essay exploring key feature of a personalised learning environment commenting on different aspects that may improve a pupils levels of achievment For this assignment I will be discussing the concept personalised learning‚ analysing and commenting on aspects and key features of the personalised learning environment that I have devised for pupils in key stage 3 and 4. Addressing how the learning needs of the pupis will be met‚ including reference to reading‚ I have chosen to focus my
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Improving Organizational Retention PSY/435 September 13‚ 2010 Improving Organization Retention Employee retention is the solution for improving organizational performance (Dey‚ 2009). An organization who wants to ensure they keep their employees from leaving their business to work for a rivalry organization is to maximize job satisfaction. To maximize job satisfaction the organization will need to make changes to their training process to ensure that each employee fully understands his
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Integrated Technical Assessment Bachelor of Professional Studies – Technology Management TECH 490 Table of Contents A. Professional Resume………………………………………………………………..5 B. Outcomes Outcome 1……………………………………………………………………….....7 Outcome 2……………………………………………………………………….....10 Outcome 3……………………………………………………………………….....13 Outcome 4……………………………………………………………………….....16 Outcome 5……………………………………………………………………….....19 Outcome 6……………………………………………………………………….....22 Outcome
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AND LEGAL ENVIRONMENTS FACING BUSINESS OBJECTIVES • To discuss the different goals and functions of political systems • To profile trends in the emergence and diffusion of political systems • To identify the idea of political risk and approaches to managing it • To understand how different political and legal systems affect the conduct of business • To profile trends in the evolution and diffusion of legal systems • To examine the major legal issues facing international business companies
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