MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES HUI LIAO Rutgers‚ the State University of New Jersey AICHIA CHUANG National Taiwan University of Science and Technology Previous work on service performance has focused on either organization- or individual-level analysis. This multilevel study of 257 employees‚ 44 managers‚ and 1‚993 customers from 25 restaurants demonstrated that both individual- and store-level factors were significantly associated
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Page 1 of 4 Expansion Devices I. Introduction Expansion devices are basic components of a refrigeration system which carry out two major purposes: (1) the pressure reduction from the condenser to evaporator pressure and (2) the regulation of refrigerant flow into the evaporator. These expansion devices can be generally classified into two types which are namely the fixed opening type (flow area is fixed) and the variable opening type (flow area changes correspondingly with a change in mass
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energy from the high temperature region to the low temperature end. THERMAL EXPANSION (See chp. 16 in Physics Text). Three states of matter are solids liquids and gasses. http://www.chem.purdue.edu/gchelp/liquids/character.html Draw diagrams to show how the molecules are arranged in all three states below. Experiments to illustrate expansion of solids‚ liquids and gasses. (page 103) 1. Expansion of Solids (fig. 16.7) • Bimetallic strip – consists of two different metals
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experienced a marked change in national unity. Territorial expansion had a large effect on national unity in this period. Territorial Expansion was among the great subject of debates during the period 1800-1855. These debates discuss arguments in favor or non-favor of U.S. Expansion. The arguments express concerns‚ fears and advantages the nation will experience by the consequences of expansion. Documents A‚ C‚ D‚ H and I are against territorial expansion. Between 1800 and 1823 the Louisiana Purchase and
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Influencing Group Communication The five bases of power are coercive power‚ reward power‚ legitimate power‚ expert power‚ and referent power. Three of these powers are formal powers and two of these powers are personal powers. The three types of formal power are coercive‚ reward‚ and legitimate power. Coercive power is dependent upon fear of negative results. Reward power is dependent upon positive rewards or benefits. Legitimate power is dependent upon a person’s structural position or ranking
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Summarize the motives‚ expectations‚ problems‚ and rewards associated with the age of European expansion. Describe the impact of Europeans on Native American (Indian) cultures and the impact of native cultures on Europeans. Then explain why it was or was not a good thing that European culture prevailed. Which one of the following do you think made the most important contribution to European expansion: Renaissance thought‚ the search for new trade routes‚ or new developments in technology? Explain
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desire to expand from the Atlantic to the Pacific Coast. This migration west benefited America in many ways. Through unity and technological advancements‚ westward expansion led to America’s success‚ thereby justifying that enterprise. A countless amount of people were brought together as one during and after the westward expansion of North America. Those who were involved in this treated it as a community project in which the U.S unites itself to work as a whole. For example‚ families and
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determine the linear expansion of the rod. II. Apparatus: Linear expansion apparatus‚ Brass & Aluminium rods‚ Thermometer‚ Electric heater‚ Steel tape‚ Boiler‚ Rubber hose‚ Extension cord‚ Screw driver. III. Sketch: IV. Data and Results Item Used | Symbol | Unit | Sample Used | | | | Brass | Aluminium | Initial length of Rod | LO | cm | 61cm | 60.8cm | Initial temperature of the Rod | TL | °C | 30°C | 30°C | Final temperature of Rod | TF | °C | 99°C | 99°C | Expansion of the Rod | ∆L
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THEOREM OBJECTIVES Recognize patterns in binomial expansions. Evaluate a binomial coefficient. Expand a binomial raised to a power. Find a particular term in a binomial expansion Understand the principle of mathematical induction. Prove statements using mathematical induction. Definition: BINOMIAL THEOREM Patterns in Binomial Expansions A number of patterns‚ as follows‚ begin to appear when we write the binomial expansion of a b n‚ where n is a positive integer. a
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Influencing Group Communication Cindy Cross BCOM/230 April 24‚ 2011 Fran Carter Influencing Group Communication In any organization‚ a person can see the five bases of power at work‚ some powers more than others depending on the individual in charge and the circumstances. The power used by such individuals can affect communication within the organization‚ whether positive or negative. There are five bases of power‚ being coercive‚ reward‚ legitimate‚ expert and personal. Coercive power
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