Communication in customer service: First‚ we are going to start which an activity‚ which is Chinese Whisper. In which one person whispers a message to another‚ which is passed through a line of people until the last player announces the message to the entire group. Aims and objectives: 1. To give the opportunity to look at different communication methods 2. To allow to identify the different types of communication under each method: Verbal Non-verbal Written 3. To know how and when to effectively
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communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. The porridge that a guest has ordered is not available. Verbal. The best approach in this situation is to speak to the guest face to face and apologise whilst explaining why the porridge is unavailable. 2. A customer has been spoken
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8 Rules For Good Customer Service Good Customer Service Made Simple Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want‚ but unless you can get some of those customers to come back‚ your business won¹t be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy happy enough to pass positive feedback about your business along
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TO: Customer Service Manager‚ specialists of Customer Service Department‚ regional offices with their own customer service departments FROM: DATE: SUBJECT: Customer complaint: processing‚ response and prevention I’d like to look into the complaint received from Elinor Mills which followed by her refusal to receive services from our company. The complaint was received by phone. According to the words of our former customer she filed that complaint for a number of times
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Tiered Service System Tiered service system is that system which creates a fire fighting in the organization‚ this service possess no structure and no system and is responsible for problems and the people are in stress and in the position of frustration. No‚ if I owned my own business I would not provide my customers with a tiered service system because it is known as everyday fighting in the organization. My primary focus would be to resolve the problems and make my customers happy and satisfied
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PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES SAMPLE POLICY 1. Our mission The mission of [insert name is business] is to [insert mission of business]. 2. Our commitment In fulfilling our mission‚ [insert name of business] strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them
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1. A233 parts Weekly demand=32‚LT=1 week‚Price=$18/unit‚Ordering cost=$16/unit Demand per year=32x52=1664 *D=demand‚Q=quantity‚Oc=Ordering cost‚P=Price. EOQ=>Ordering cost= Carrying cost=>(D/Q) x Oc=(Q/2) x P x 23%=>1664/Qx16=(Q/2) x 18 x 23%=>114 A) When Q=EOQ=114‚ Ordering cost=1664/114x16=$233.54 Carrying cost=(114/2) x18 x23%=$235.98 Therefore total cost= Ordering cost + Carrying cost=234+236=$469.52 B) When Q= 64‚ Ordering cost = 1664/64x16=$416 Carrying cost
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LOVELY PROFESSIONAL UNIVERSITY DEPARTMENT OF MANAGEMENT Capstone Project TITLE:“Relationship Between Website Attribute and Customer Satisfaction” SUBMITTED TO LOVELY PROFESSIONALUNIVERSITY In partial fulfillment of the Requirement for the award of Degree of “MASTER OF BUSINESS ADMINISTRATION” SUBMITTED BY: Kuldeep Tiwari Ambar Singh Archit Sharma Ankur Sood Reg no : 10809869 10804683 10800482 10800039 DEPARTMENT OF MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY JALANDHAR NEW DELHI GT ROAD PHAGWARA PUNJAB
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VALUE ADDED SERVICE FEATURES Appendix Y Click on the section that you are interested in 1 ABOUT THIS appendix 4 2 BASIC SERVICES 5 2.1 Caller ID 5 2.2 Call Waiting 6 2.3 Group Call 6 2.4 Optus 124YES (124 937) 8 2.5 Me2U 9 2.6 Rollover 11 2.7 SMS Usage Alerts 13 3 MESSAGING SERVICES 15 3.1 Optus SMS 15 3.2 Optus Group SMS 17 3.3 SMS 2 Email 19 3.4 Optus Web SMS 21 3.5 SMS Chat – EFFECTIVE 21 JANUARY 2011‚ SMS GAMES WILL NO LONGER BE AVAILABLE 24 3.6
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Keiningham‚ Lerzan Aksoy‚ & Michael Hsu A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics Customer loyalty is an important strategic objective for all managers. Research has investigated the relationship between customer satisfaction and loyalty in various contexts. However‚ these predominantly cross-sectional studies have focused on customer retention as the primary measure of loyalty. There has been little investigation
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