OUTCOME 2: Understand how to receive and transfer telephone calls – 2.1 Describe how to identify callers and their needs Identify callers needs Start with open questions‚ use active listening‚ don’t interrupt the caller. Clarification of actual situation/facts Ask pertinent questions‚ go over what the caller has said and ask if this is right. Find out what user knows already Ask what information was previous given‚ have respect for the callers attitude without adopting it. Transition providing
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or production depending on the nature of the business.A cash flow is critical because even profitable business can go bankrupt if they do not have enough cash on hand to pay suppliersHaving entered all the known and expected receipts onto our cash flow forecast and all the known and expected payments you now have an overall picture of what the cash position is for the next 13 weeks for your business. You can see where there are likely to be cash shortfalls and surpluses. With this information you can
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Pre-Feasibility Study (Fast Food Restaurant) Small and Medium Enterprises Development Authority Ministry of Industries & Production Government of Pakistan www.smeda.org.pk HEAD OFFICE 4th Floor‚ Building No. 3‚ Aiwan-e-Iqbal Complex‚ Egerton Road‚ Lahore Tel: (92 42) 111 111 456‚ Fax: (92 42) 36304926-7 helpdesk@smeda.org.pk REGIONAL OFFICE Punjab REGIONAL OFFICE Sindh REGIONAL OFFICE Khyber Pakhtunkhwa REGIONAL OFFICE Balochistan 3rd Floor‚ Building No. 3‚ Aiwan-e-Iqbal
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MASTER OF TELECOMMUNICATION MANAGEMENT THESIS TOPIC FEASIBILITY STUDY FOR WIMAX FOR RURAL AREAS IN GHANA THESIS SUBMITTED IN PARTIAL FULFILMENT FOR THE AWARD OF MASTER OF TELECOMMUNICATION MANAGEMENT SYLVESTER AGYEN KWADWO NTIAMOAH-SARPONG SUPERVISOR HANS BRONS FEBUARY 2011 [Type text] Page i SUMMARY The popularity of broadband Internet access services has increased significantly among the Ghanaian households during the past few years. At the same time‚ the development
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A production concept is the oldest of the concepts in business. Business concerned itself primarily with production‚ manufacturing‚ and efficiency issues. It holds that consumers will prefer products that are widely available and inexpensive. Managers focusing on this concept concentrate on achieving high production efficiency‚ low costs‚ and mass distribution. They assume that consumers are primarily interested in product availability and low prices. This orientation makes sense in developing countries
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Marketing Laundry Detergent Bars in the Philippines Introduction‚ Benefits‚ Corporate Social Responsibility‚ Packaging and Conclusion Redmond Yu (Juro Ongkiko‚ Robert Tan‚ Kevin Cheu) High 3F (Academic)‚ Xavier School School Year 2010-2011 . I. Introduction A. Today’s Market . B. Two Brands . 1) Tide . 2) Surf Thesis Statement: Comparing our product‚ Cleanex‚ with prominent rival brands‚ Tide and Surf
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Chapter 1 INTRODUCTION Background of the Study Food is arguably the most important thing when it comes to a person’s life. Everyone eats‚ no matter what kind of diet they tend to have. Everyone just really eats food and that. The great thing about food‚ however‚ is that they tend to be quite unique to its location. A dish could be popular worldwide‚ but it can also be very local and specific to an area. This is mostly due to the fact that food largely reflects local culture. The ingredients
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Financial Accounts The Assignment Liam O’Brady owns a business selling musical instruments. The following trial balance has been extracted from the books of account at 31 October 2012. Dr Cr £ £ Bank balance 19281 Capital balance as at 1 November 2011 61489 Carriage inwards 480 Carriage outwards 2110 Discounts 664 811 Drawings 28650 Fixtures and fittings – at cost 62200 Fixtures and fitting – provision for depreciation
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McDonald’s in it business operations for the three functions:-1) development of the workman and the scientific education2) the method of performing every job3) and the system of rewardingSo that they can meet the goals 7. TRAINING The scientific training is also one considered to be one of the important principles in the scientific management. The company also has the strong tradition and belief that the training have known for their values as the bottom line for their business. There is also
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Feasibility Study to assess Hostel Accommodation Development Consultancy Project 2010 Mr. Hew Tze Yee Hospitality Excellence Pte. Ltd. 1/10/2010 1.0 Executive Summary School of Hospitality and Resort Management (SHRM) is one of the private colleges that provide their students with hostel accommodation in Singapore. However‚ it has been found that the hostel operates as a cost centre instead of profit centre. Thus‚ it is proposed that the hostel be upgraded to attract more students to stay in
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