CC-408-006 FedEx APAC HR Shared Services Center in Wuhan This case was prepared by Prof. Lee‚ Jean S K and LIU Jia at Case Center of CEIBS. The case was prepared as the basis for class discussion rather than to illustrate either effective or ineffective handling of an administrative situation. Certain names and other identifying information may have been disguised to protect confidentiality. Copyright © 2008 by CEIBS (China Europe International Business School) No part of this publication may
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Managing Cost of Quality: Insight into Industry Practice Andrea Schiffauerova *‚ Vince Thomson ** * École Polytechnique de Montréal‚ Department of Mathematics and Industrial Engineering‚ Montreal ** Department of Mechanical Engineering‚ McGill University‚ Montreal‚ Canada Article Reference: Schiffauerova‚ A. and Thomson‚ V.‚ “Managing cost of quality: Insight into industry practice”‚ The TQM Magazine‚ 2006 Abstract This paper reports on the study of the quality costing practices at four large
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To: Ms. Kiklas (skiklas@allworldtravel.com) From: Eric Rivera (erivera@carnival.com) Subject: Carnival Student Tour Package Inquiry Ms. Kiklas‚ Your message regarding student package deals has prompted me to send you a response. We‚ at Carnival cruise lines‚ would like to thank you for thinking about our cruise line as an option for these students. Carnival cruises has reached the number one spot by appealing to younger customers. Unfortunately‚ Carnival has made many changes
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Introduction An investor should be benefited from the construction project; the benefits include profits‚ business development‚ utilization of resources and jobs. The investors will be interested to invest in the project only when there are accurate forecasts that would provide long term benefits. The construction industry is highly uncertain‚ and there is a possibility of risk. As the risks influence the profits‚ it is important to anticipate the assumption of risks and be calculated into a
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Organizational culture can be summed up as a complex set of assumptions‚ beliefs‚ perceptions‚ symbols and values that define how a company goes about doing business. Every organization has its own unique culture or value set. Most organizations do not consciously try to create a certain culture as the culture of the organization is typically created automatically and unconsciously‚ based on the values of the top management or the founders of an organization. How things are said and done in a
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Leadership lessons from the Great Rail Yatra: Indian Railways In 2006‚ when the then Railway Minister rose to address the parliament with the rail budget‚ he said “Mr. Speaker Sir‚ I rise to present the Budget Estimates 2006-07 for the Indian Railways at a point in time when‚ there has been a historical turnaround in the financial situation of the Indian Railways.” The sheer size and scale of the Indian railways in terms of the volume of passengers and freight it carries to the number of trains
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Quality of Care Quality of Care Within a health system‚ quality care involves providing patients with appropriate services and accurate evaluation through competence and compassion. Additionally‚ effective communication is essential for shared decision-making within a timely manner (Campbell‚ 2000). The purpose of this paper is to address the concept of adverse events and determine the relationship between patient satisfactions along with the quality of care. In most instances‚ patients and families
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Managing change in the workplace To begin the critical analysis of how a change of event in the work place reflects upon‚ not only the management of the change process but also the impact that change can have upon the organisation and the quality of the service provided. Firstly it may be worth nothing the definition of ‘change’ is quoted in Webster’s English Dictionary as …. “Change (transitive verb) to make different‚ to alter; to transform; to exchange; to put fresh clothes on. (2006
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MANAGEMENT OF QUALITY Introduction Quality refers to the ability of a product or service to consistently meet or exceed customer requirements or expectations. Different customers will have different requirements‚ so a working definition of quality is customer-dependent. In order to rebuild its economy after the Second World War‚ Japan focused on quality improvement‚ making it a national imperative. This took place during a time when quality was not uppermost in the minds of business organizations
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1. Abstract Managing retention and absenteeism is an important task for every company or employer. It can be assessed as a process with few stages. This paper will look at identifying the cost of employee turnover‚ importance of understanding why employee leaves‚ retention strategies and how they should be implemented. The first step of an effective attendance management program is to identify specific areas which are affecting attendance. Some general causes of absenteeism will be mentioned later
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