name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name: Pat Williamson Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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Tutor: Lesson: Date: Words: Michael Porter Five Forces Analysis Michael Porter’s Five forces framework as explained by Kotler and Keller (2011) as well as Proctor (2000‚ pg. 103) is an analysis method that involves analyzing a specific sector from five various perspectives in order to establish the nature of competition in the given sector. The five different forces in the framework consists of bargaining power of buyers‚ competitor
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Be a Smart Customer According to an article which was published in USA Today in 2010‚ it reports that the United States is one of the fattest nations in the world and about two-thirds of people are overweight or obese. As we all know‚ consuming too much high-fat food is a cause of why people are obesity; fast food is one kind of it. Since some people believe that fast food restaurants sell high-fat food causes them obese‚ they choose to sue fast food restaurants instead of changing their dietary
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to offer customers higher-priced‚ enhanced or bundled services. There is a medium level of industry concentration as the top four companies construct around 55% of the industry overall. Government regulations are also high‚ since operators must be licensed by the FCC through extensive registration. Thus programming rights‚ infrastructure investment‚ and high regulations present significant expenses and hardship for new firms entering. Barriers to entry‚ unlike all other factors in the five forces model
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CYP Core 3.2 Promote child and young person development. 4.1- The way in which my own working practice can affect children and young person development is by working closely with a child to watch them play‚ listen observe what they are doing write down what you see. Through careful observation you will begin to know your key child‚ think about what they like doing and what they don’t like doing. Speak to parents and gain information and advice. Once you have taken photos and observations on a child
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Common Core Standards Heather L. Dudziak MTE 501 February 14‚ 2011 Cristina Campisano Common Core Standards Today the federal government has taken a role as a promoter of educational opportunity to students with numerous disadvantages. These disadvantages range from poverty to discrimination based on race and sex‚ to special education needs or even language barriers (Umpstead‚ 2008). Funds are supplied by the federal government for specific programs to improve educational quality;
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Common Core and the effects on America’s English Language Learners Since being introduced in 2010‚ forty-four States have now adopted the Common Core State Standards Initiative. This initiative provides standards in English‚ Language Arts and Math. Every child in a public school will be expected to meet each standard for their grade level in these areas. These standards are designed to guarantee that every child in America will be on par with each other. They use the example in their 3 minute
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Organizational Concepts Table of Contents 1. Chapter 1: Organizational Planning 4 1.2. Introduction: 4 1.3. Defining Planning 4 1.4. Recognizing the Advantages of Planning 5 1.5. Using Plans to Achieve Goals 5 1.6. Criteria for effective goals 6 1.7. Coordination of goals 6 1.8. Detailing Types of Plans 7 1.9. Operational plans 7 1.9.1. Tactical plans 8 1.9.2. Strategic plans 8 1.9.3. Contingency plans 9 1.10. Identifying Barriers to Planning 9 2. Chapter 2 Creating Organizational
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CRM “ CUSTOMER IS THE KING ” - TODAY’S SELLER 1. NATURE AND SCOPE OF CRM The Customer is King! This credo is more powerful‚ relevant and true today than ever before. In a truly customer driven economy‚ success depends on a company’s ability to be with the customer on a round the clock basis… satisfying all their product and service specific needs. Simply stated‚ Customer Relationship Management (CRM) is about finding‚ getting‚ and retaining customers. Customer Relationship
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and TVs and much more devices. One of Netflix’s core competencies is content delivered to your home. Their change in business model from DVDs only to DVDs and streaming reflected this competency and allowed them to access the streaming video market. Content delivery to the home and thru streaming online allowed them to put Blockbuster out of business and many other companies in the market. The latest business decision‚ then‚ actually breaks their core competency in half. The decision splits down a
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