THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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RED BULL: BUILDING BRAND EQUITY IN NEW WAYS 02-05-2011 Question 1: Describe Red Bull’s sources of brand equity. Do these sources change depending on the market or country? Answer: Red Bull has a strong marketing strategy for communicating product value to customers. The strategy for building the brand has been created around a simple goal. Whenever a consumer is in need of energy‚ the company wants then to automatically think of Red Bull. The brand uses traditional media channels
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“Free Speech is so Last Century‚ “ by Brendan O’Neill‚ examines the idea that‚ “students have been rebranded as fragile creatures‚ overgrown children who need to be guarded against any idea that might prick their souls or challenge their prejudices.” O’Neill explains that students are becoming easily offended‚ and as a result‚ they are searching for the “right to be comfortable‚” instead of the right of free speech. According to him‚ students are being taught to conform‚ and when they don’t conform
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$82.50 and is expected to grow at a constant rate of 10 percent. If you require a 14 percent rate of return‚ what is the current dividend on this stock? a. $3.00 b. $3.81 c. $4.29 d. $4.75 e. $6.13 6. You are given the following data: (1) The risk-free rate is 5 percent. (2) The required return on the market is 8 percent. (3) The expected growth rate for the firm is 4 percent. (4) The last dividend paid was $0.80 per share. (5) Beta is 1.3. Now assume
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Islamic Equity Mutual Fund Performance in Malaysia: Risk and Return Analysis Nik Maheran Nik Muhammad Universiti Teknologi MARA‚ Kelantan nmaheran@kltn.uitm.edu.my Masliza Mokhtar Universiti Teknologi MARA‚ Kelantan masliza@yahoo.com Abstract Mutual funds in Malaysia have experienced a considerable growth over the last decade in terms of the number of funds offered and the volume of capital managed by unit trust management companies. A higher growth can be expected due to a strong participation
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The Spanish colonizers wanted to undermine the native oral tradition by substituting for it the story of the Passion of Christ. However‚ the native tradition survived and even flourished in areas inaccessible to the Spaniards. Also‚ the Spaniards were late in instituting a public educational system‚ which contributed to the survival of the existing folk literature. The church authorities adopted a policy of spreading the Church doctrines by communicating to the natives in their own language
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Energy is essential part of this world. Everything in the world runs on energy. It play‚s important part in development of a country. it is considered to be life line of any economy and most vital instrument of socioeconomic development of a country. There are many types of energy in this world which are obtained from different sources‚ But in Pakistan main sources of energy are (fossil fules‚ petroleum products‚ natural gas‚ coal‚ wind‚ nuclear‚ hydro power) Pakistan is
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Debt versus Equity Financing Paper ACC/400 Debt versus Equity Financing Equity along with debt financing‚ are types of financing. The financial strength should be every organization’s main concern when looking for capital. The more capital the organization has invested in its business the easier it is to obtain financing. An organization should increase stockholder capital for additional capital‚ if it has a high portion of debt to equity‚ so that it
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Debt VS Equity Financing ACC/400 September 2013 Debt VS Equity Financing Most businesses are use financing for one reason or another. Whether it be startup‚ day to day operations‚ or financial stability financing is a fundamental part of operations. This summary will address what debt and equity financing are and how they are beneficial in business and everyday life. The summary will also explain which method is most beneficial in business operations. By
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SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE RESTAURANT BUSINESS Case Study- Sagarmatha Nepalese Restaurant in Vantaa THESIS CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Degree Programme in Tourism May 2012 ABSTRACT CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Unit for Technology and Business‚ KokkolaPietarsaari Date June 2012 Author Abadh Jibi Ghimire Degree programme Degree programme in Tourism Name of thesis SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE
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