A Study on the Worklife of BPO Employees and the various Human Resource Practices in a BPO - A Case Study of Convergys Introduction Striking a balance is the real fulfillment to life. In the rat race of our present day existence‚ especially in the long working hours ethos of our industry‚ we forget to maintain a balance between work and family. The result is devastating: high levels of stress‚ trauma‚ and even nervous breakdowns. The phrase worklife balance was coined in 1986 in USA .Until 1999
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Adams‚ J.D. (1980). Improving Stress Management: An Action-Research-Based OD Intervention‚ I Under-standing and Managing Stress: A Book of Readings Anderson E.S.‚ Coffey S.B.‚ & Byerly T.R. (2002). Formal Organizational Initiatives and Informal Workplace Practices: Links to Work-Family Conflict and Job-Related Outcomes Anderson R. (2003). Stress at work: the current perspective. The Journal of The Royal Society for the Promotion of Health‚ 123; 81 Beehr A. T‚ Jex M.S.‚ Stacy A. B.‚ & Murray A
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Bell‚ Rajendran & Theiler: Job stress‚ wellbeing and work-life balance of academics. 25 Job Stress‚ Wellbeing‚ Work-Life Balance and Work-Life Conflict Among Australian Academics Amanda S. Bell (amanda.bell@monash.edu) Faculty of Education‚ Monash University‚ Building 6‚ Clayton Campus‚ Wellington Road‚ Clayton 3168‚ Australia Diana Rajendran (drajendran@swin.edu.au) Faculty of Higher Education‚ Swinburne University of Technology‚ Melba Avenue‚ Lilydale 3140‚ Australia Stephen Theiler
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examination of the research–practice gap in HR: Comparing topics of interest to HR academics and HR professionals”‚ Human resource management Review ‚ Vol 17‚ No. 2 p.131. Furnham‚ A. (1992)‚ Personality at Work. The Role of Individual Differences in the Workplace‚ Routlede‚ London and New York. Gerhart‚ B. and Milkovich‚ G. (1992)‚ “Employee compensation: Research and practice”‚ In Dunnette‚ M. and Hough‚ L. (Eds.)‚ Handbook of industrial and organizational psychology‚ Palo Alto‚ CA: Consulting Psychologists
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1. Introduction Nowadays‚ stress is nothing strange for us because increasing amounts of stress can be found in every aspect of our daily lives. A large number of people suffer a lot from significant pressure‚ which really disturbs their day-to-day lives. Sometimes they cannot concentrate on their work at all. Worst of all‚ they can be easily depressed‚ or even suicidal. There is no doubt that stress can affect people in many aspects‚ especially physiologically and psychologically. This study will
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behavior that violates the standard of conduct or expectations of a group or society (Wickham 1991: 85). Though it may be sometimes positive‚ it is mostly considered in a negative view. The functionalist‚ interactionist and conflict perspectives seek to explain the concept of deviance. According to the functionalists‚ deviance is a common part of human existence with both negative and positive consequences for social stability and thus helps define the limits of proper behavior. Emile Durkheim (1895/1964)
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Assignment 1 Geico Total Rewards Program Case Study Advantages to a Total Rewards Approach There are several advantages to using a total rewards approach to compensating the workforce. The top five are described in the text (pp. 15—17). The following paragraphs discuss the facets of the Geico total rewards program that align with these advantages: The first facet is “Health and Well-Being”. Geico offers a variety of medical plans to their employees such as PPO’s‚ HMO’s‚ dental
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Employee Retention Policies By Group 7 Members: Amit Kumar Jain Anshuman Banarjee Chaman Kumar Karn Kumar Prashil Tekade Raj Vikas Daliparthy Robin Rajan Executive Summary Employee retention is a process in which the employees are encouraged to remain with the organization for the maximum period of time or until the completion of the project. Employee retention is beneficial for the organization as well as the employee. Employees today are different. They are not the
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EMPLOYEE RETENTION Report of the Employee Retention Workgroup Sponsored by: NYS Department of Civil Service George C. Sinnott‚ Commissioner NYS Governor’s Office of Employee Relations George H. Madison‚ Director George E. Pataki‚ Governor September 2002 In issuing this report‚ the Department of Civil Service and Governor’s Office of Employee Relations in no way indicate endorsement of the perspectives‚ opinions‚ and recommendations presented. EMPLOYEE RETENTION Report of the Employee
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Theoretical Perspectives The Functionalist Theory is the idea that a society is made up of multiple interrelated parts that work together to maintain stability. If one part fails to do their job‚ the other parts must pick up the slack in order to keep the balance. To demonstrate this theory‚ I will be examining the show The 100. The post-apocalyptic show is set nearly 100 years after nuclear bombs destroyed life on Earth. People took refuge in a space station and continued with their lives until
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