health issues‚ but physical issues that impact their mental health as well. As a graduate of Eastern Kentucky University’s Masters in Clinical Psychology program my goals included pursing my doctoral degree in health psychology with a focus on behavioral health in children and adolescents. With a professional degree in psychology‚ my goals included serving as a health psychologist. Upon completion of the graduate program at Eastern Kentucky I entered the workforce to gain more insight into the practice
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Introduction...................................................................................................Page 3 Tack 1...........................................................................................................Page 3 1.1. Organisational culture and structure......................................................Page 3 Flat Structure.................................................................................................Page 3 Tall Structure..........................
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diversity in the workplace. Two real life examples were provided and individually discussed based on the forms of perceptual distortions by integrate relevant organisational behaviour theories. Relevant theories have been used in discussion are perception process‚ selective perception‚ horn effect‚ self-fulfilling prophecy‚ internal attribution‚ stereotyping and attribution. In results of analysed by integrate relevant theories show that both workplaces form the examples were affected by the common
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Innovations in Customer Services in Indian Banking Sector Satisfied customers are the best guarantee for the stability and growth. Customers will be satisfied only when the banks provide the customized and innovative products and services at responsible cost. This article focuses on the kind of services provided by developed countries and level of innovative services provided by Indian banks. Many innovative services are currently available from Indian banks like E-Banking‚ ATMs‚ Anywhere Banking
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Organisational Behaviour Week 1- Welcome What is Organisational Behaviour? What Is OB? • Organizational Behavior - Interdisciplinary field dedicated to better understanding and managing people at work Basic OBModel Basic OB Model Hospitals Example Topics to be covered • The Individual (the Self‚ Emotions & Attitudes‚ Stress & Motivation) • Personal & Organisational Values • Groups & Teams • Perception & Diversity • Leadership • Communication • Ethics Organisational Behaviour
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LEWIN’S THREE STEP CHANGE MODEL 10 3.1 STEP ONE: UNFREEZING 10 3.2 STEP TWO: MOVING 11 3.3 STEP THREE: REFREEZING 11 3.4 REDUCING RESISTANCE TO CHANGE 11 3.4.1 Ways to reduce employee resistance to change 12 3.4.2 Reasons for resistance to change : Individual level 13 3.4.3 Reasons for resistance to change: Organisational level 14 3.4.4 How can Nissan S.A. manage resistance to change 16 4 CONCLUSION 18
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Decisions that Follow Q1: Insurance companies in the state of Florida earned record profits in 2006‚ suggesting that Nationwide’s decision to cancel policies in light of the calm hurricane seasons (in Florida) in 2005-2007 may have cost the company potential revenue and customer goodwill. Do you think Rommel’s quote about making a ’’sound business decision’’ reveals any perceptual or decision-making biases? Why or why not? Overconfidence bias is identified as ’’the tendency to overestimate the
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Organizational Behaviour (OB) is very interesting and challenging too. It is related to individuals‚ group of people working together in teams. The study becomes more challenging when situational factors interact. The study of organizational behaviour relates to the expected behaviour of an individual in the organization. No two individuals are likely to behave in the same manner in a particular work situation. It is the predictability of a manager about the expected behaviour of an individual. There
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with customers. 1. Keep smiling It’s important to remain polite and professional no matter how aggressive a customer gets. Keeping a smile on your face will help keep your attitude neutral and polite if you’re dealing with the customer in person and make your voice sound pleasant over the phone. Also while you smile keep your ear and mind on the issue stated. 2. Let the customers talk. Ask leading questions to allow the customer to talk more so you can gather more "facts" Rude customers could
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Why customer service should be pro9mpt and professional? 1 – Explain‚ in approximately 200 words‚ the reasons why customer service should be prompt and professional. Include three effects on the customer if it is not and three effects on the support organisation if it is not. R: Customer service should be prompt and professional‚ to create relationship advertising focuses on getting customers and keeping them in the longer term using a combination of marketing‚ be capable of help to retain customers
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