313 -327 1 THE KANO MODEL: HOW TO DELIGHT YOUR CUSTOMERS Elmar Sauerwein ‚ Franz Bailom‚ Kurt Matzler‚ Hans H. Hinterhuber* Department of Management‚ University of Innsbruck Which products and services can be used to obtain a high level of customer satisfaction? Which product features have a more than proportional influence on satisfaction‚ and which attributes are an absolute must in the eyes of the customer? So far customer satisfaction was mostly seen as a one-dimensional construction
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hygienic food in affordable prices achieved quick popularity among bakery customers. The bakery products for breakfast were provided in limited areas‚ but because of the over whelming support of the customers‚ GOURMET planned to expand‚ and now it is one of the leading brands in Bakery products. Gourmet has introduced variety of the products and improved its portfolio by adding different types of products Current Competing Strategy Gourmet competes on the basis of low price as compared with its
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The Kano model is a tool that can be used to prioritize the Critical to Quality characteristics‚ as defined by the Voice of the Customer The three categories identified by the Kano model are: Must Be: The quailty characteristic must be present or the customer will go elsewhere. Performance: The better we are at meeting these needs‚ the happier the customer is. Delighter: Those qualities that the customer was not expecting but received as a bonus The First Step for Creating the Kano Model:
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It’s a work of Pentagon APPLYING KANO MODEL IN UTTARA BANK LIMITED Applying Kano Model in Uttara Bank Limited Prepared For: Adeyl Khan School of Business Prepared By Name | ID | Section | M Nazmus Sakib | 082 061 030 | 2 | Sajjad Morshed | 081 814 030 | 2 | Jaker Jahan | 081 179 030 | 2 | Mithila Taslima | 082 053 030 | 3 | Farzana Zaman Swati | 082 147 030 | 3 | North South University April 11‚ 2011 ------------------------------------------------- Adeyl Khan
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The hotel model is where support staff do things for the people they look after and then become observers by not doing things for themselves.Active support is a way of ensuring people are able to engage and take part in their own support by having a person centred plan for them. Promoting Independence help the people I work with to regain or learn new skills to live there everyday life Informed Choice making sure the patient knows all the options that are available to them so they can make
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conduct the study systematically in order to fulfill the study’s objectives. Software Development and Methodology The Rapid Application Development (RAD) approach would be used to develop the system because of time constraints in the development schedule. RAD is a linear sequential software development process model that emphasized on extremely short development cycle using a component-based construction approach. If the requirements are well understood and defined‚ and the project scope is constraint
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Using Mathematical Symbols and Diagrams Fortunately‚ Microsoft Office includes tools needed to word-process symbols‚ subscripts‚ equations and diagrams as standard components. These are used to prepare professional-looking documents complete with equations and diagrams when needed. The tools needed for word-processing equations and diagram are common to the Microsoft Office suite of software and can be accessed from Microsoft Word‚ Excel and PowerPoint. The document‚ Using Symbols‚ Subscripts‚
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KINGDOM OF SAUDI ARABIA MIISTRY OF HIGHER EDUCATION KING SAUD UNIVERSITY COLLEGE OF ARTS DEPARTMENT OF ENGLISH LANGUAGE Application Of A Communicative Competence Skill Using The Multiliteracies Pedagogy Model Introduction I will first describe the components of Communicative Competence then the four spheres of Multiliteracies Pedagogy then conclude by applying a skill. Communicative Competence Communicative Competence has five components: 1. Discourse Competence: The selection
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APPLICATION OF COMMUNICATION MODEL TO MARKET A NEW BRAND OF CHOCOLATE Prepared By Ahamed Mohamed Mohsin PCM/COL/2012/157 Sri Lankan Institute of Marketing - Colombo Centre Examination Month - March Preliminary Certificate in Marketing SRI LANKA INSTITUTE OF MARKETING CONTENTS PAGE 01.Executive-Summary This Assignment is based on the application of the
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Priscilla Avila HCIS/245 3/6/2015 Wk. 5 WORKFLOW DIAGRAM Dorothy has been experiencing constant headaches and fatigue. She decides it is time to visit her doctor‚ and she contacts her doctor’s office and schedules an appointment for the following day. 1. Dorothy calls her doctor’s office and requests a next day appointment. 2. That night the medical office computer verifies her insurance eligibility as well as for all the next day’s appointments. 3. When Dorothy arrives at her
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