Create a Customer Centric Culture Table of Contents Cover page .…………………………………………………….…….……….1 Table of Contents .....…………………………………………………..…………….2 Abstract …..…………………………………………….………………….3 Define the customer service culture ……………6 Communicate the culture …..……….10 Recruit to grow the culture ….….…….14 Empower Employees .…………..19 Visible and Accessible ….………..23 Recognize and reward action …………...27 Conclusion …….……
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"Building a Culture for Sustaining Change" Simulation Carl V. Gibson LDR/515 Bruce W. Webb June 8‚ 2007 Abstract To see success in the CrysTel initiative‚ a new frontier in understanding organizational change is necessary to translate successfully implemented changes into real organizational benefits. This can be accomplished through a systematic analysis of "cross level linkages‚" connections between departments or business units and the organization as a whole. This paper will present
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Product Centric Vs Customers Centric: When defining customers centric; it has to be defined as customers intelligence and how can you "WOW" your customer. Today’s customers are more and more looking for unique solutions to their issues‚ problems‚ challenges and achieving their goals. "How can this product benefit me?"; that question is asked many times when customers are finding products such as Cell Phones‚ Cars‚ Clothes and either houses. Today’s customers are expecting high performing value
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Customer-Centricity in Organizations Valerie Tubman-Gooding Shorter University MGNT 3420 Professor E. J. Bondoc May 9‚ 2012 Abstract In recent years‚ some companies have been shifting their focus on customer-centric designs. Managers need to consider whether this type of business design or strategy fits the needs of their business as it is not a “one-size fits all” kind of design for every company (Kate & Galbraith‚ 2007). Customer-Centricity in Organizations This paper analyzes
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BM6101 – Building and Sustaining Strategy BM6101 Building and Sustaining Strategy (Semester 1) Introduction Aims This Level 6 module aims to examine the theory and practice of strategic decision-making through an investigation and analysis of external and internal environments‚ strategic options and choices‚ and strategy implementation. It will enable students to develop an understanding of business strategy formulation and its practical application under differing conditions for various
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Customer Centric Marketing Prof. Barak Libai 1 Prof. Barak Libai 2 Prof. Barak Libai 3 Prof. Barak Libai 4 “Technology is creating a radical new business model that alters the whole dynamic of customer service “ And Marketing in general Prof. Barak Libai 5 Next How the customer centric view is becoming essential in modern marketing Customer profitability analysis Prof. Barak Libai 6 A historical view of marketing The product
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Assessing corporate culture Cisco Systems MBA 501: Organizational Dynamics and Leadership Professor: Dr. Bruce Hiebert Gurjot Singh Friday‚ April 09‚ 2010 TABLE OF CONTENTS 1 Introduction 3 2 About Cisco Systems 3 2.1 Vision‚ mission 3 2.2 Slogans‚ legends and myths 5 2.3 Organizational structure 6 3 Human Network and leadership 8 3.1 Employees and rewards 8 3.2 Training and teaching 12 3.3 Leaders’ functions and Change management
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Building and Sustaining Trust Case Study Building and Sustaining Trust Case Study Human Resources and Communication in Project 330 Building and Sustaining Trust Case Study Abstract A project manager’s role in building or sustaining trust both within the team as well as between themselves is to establish a strong relationship with his/her team members from the beginning of building that team. Trust will play an important role in any team member’s process because without trust between the
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Tammy MacLean November 16‚ 2011 Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture Introduction/General Problem Statement: Doug Allred was Vice President of Customer Advocacy organization of the Cisco’s corporation. This organization was erected to consolidated all functions that directly touched the customer but sales to provide high-quality customer service. Since August 2001‚ the IT market turned down and brought severe challenges to Cisco as the company had to lay off 18%
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Cisco Systems: Launching the ASR 1000 Series Router Using Social Media Marketing Overview: Launching the ASR 1000 Series Router Using Social Media Marketing case concentrates on Cisco Systems innovative explore and-learn the way of utilizing social media to launch its ASR 1000 Series Edge Router. The organization had chosen to eschew customary print and television media in marketing the new product and had chosen rather to center its endeavors totally on digital Marketing and
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