DRIVE WINTER 2013 PROGRAM/SEMESTER MBADS (SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3) PGDOMN (SEM 1) SUBJECT CODE & NAME OM 0010 - OPERATIONS MANAGEMENT BK ID B1232 CREDITS & MARKS 4 CREDITS & 60 MARKS Question 1 : Write short notes on : Operations as Transformation Systems : Answer : Operational transformation is a technology for supporting a range of collabouration functionalities in advanced collabourative software systems. OT was originally invented for consistency maintenance and
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TABLE OF CONTENTS 1. OPERATION MANAGEMENT 3 1.1. DEFINITION OF OPERATION MANAGEMENT 3 1.2. THE ROLE OF OPERATION MANAGER 3 1.3. RELATIONSHIP OF OPERATION MANAGEMENT WITH OTHER CORE FUNCTIONS 3 2. CASE STUDIES 3 2.1. HEATHROW INTERNATIONAL AIRPORT 3 2.2. NESTLÉ UK CHOCOLATE FACTORY 3 3. MAJOR UNDERSTANDINGS OF THE STUDY 3 4. CONCLUSIONS 3 REFERENCES 3 1. Operation Management For the success of an organization‚ the management crew plays a major role. An organizational structure is based on different
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product/service. The second is the stage approach to internationalization this focuses on stages that the organization moves through to reach multinational enterprise MNE status. The movements through stages are influenced by “strain from growth and geographical distance‚ decision that coordination and business units need more management and host-government restrictions related to ownership and equity.” (Dowling‚ Festing‚ & Engle‚ 2009) The stage approach begins with Export stage where increasing totals of
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Contents Introduction 1 1. Key challenges that have become very significant to IKEA managers with regard to operations management 1.1 Changing Technologies 1.2 Continued Globalization of Markets 1.3 Changing Customer Expectations 1.4 Changing Job Designs 1.5 Quality Management 1.6 Global Manufacturing 3 3 4 5 6 6 7 2. Areas of operations management likely to to have the most impact on the success of IKEA
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Imaging: Notes on Doing Longitudinal Field Work”‚ Organization Science‚ Vol. 1 No. 3‚ August 1990. Cusumano‚ Michael A.‚ ‘Manufacturing Innovation: Lessons from the Japanese Auto Industry’‚ Sloan Management Review: Fall 1988‚ page 29-39. Hayes‚ Robert and Steven Wheelwright‚ Restoring Our Competitive Edge‚ Wiley‚ 1984. Heilman‚ Samuel‚ Defenders of the Faith: Inside the world of ultra-orthodox Jewry‚ Schocken books Inc.‚ New York‚ 1992.
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Introduction to Operations Management Learning Objectives * Define the term operations management * Identify the three major functional areas of organizations and describe how they interrelate * Compare and contrast service and manufacturing operations * Describe the operations function and the nature of the operations manager’s job * Differentiate between design and operation of production systems * Describe the key aspects of operations management
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UMUC Haircuts Areas for IT Concentration Stage 3 Andrew Vaughn University of Maryland University College PART 1 Introduction In last few stages of our analysis and an IT solution was proposed of having a customer scheduling software used to help manage UMUC Haircuts customer schedule. The software that was looked at was BOOKFRESH scheduling software. This software would allow customers to dictate Myra’s schedule for her and allow for easy review via a computer used at work‚ home‚ or
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Strategically‚ operations management involves the long-term planning and structuring of work. Indeed‚ the task of operations strategy is to design the operating system‚ which is the joint configuration of resources and processes‚ such that its resulting competencies are aligned with the organization’s desired competitive position. In other words‚ operations strategy focuses on how to best enable and implement the organization’s strategy. (For for-profit organizations‚ “best” can be measured as maximizing
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QUALITY ON THE FLOORS OF PEPSI Established in the Carolinas in 1898‚ Pepsi-Cola has a long and rich history. The drink is the invention of Caleb Bradham‚ a pharmacist and drugstore owner in New Bern‚ North Carolina. This young pharmacist began experimenting with combinations of spices‚ juices‚ and syrups trying to create a refreshing new drink to serve his customers. He succeeded beyond all expectations because he invented the beverage known around the world as Pepsi-Cola. The business began to
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Psychologist Abraham Maslow first introduced his concept of a hierarchy of needs in his 1943 paper "A Theory of Human Motivation" and his subsequent book Motivation and Personality. This hierarchy suggests that people are motivated to fulfill basic needs before moving on to other‚ more advanced needs. This hierarcy is most often displayed as a pyramid. The lowest levels of the pyramid are made up of the most basic needs‚ while the more complex needs are located at the top of the pyramid. Needs
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