Chapter 6: Multiple Choice Questions 1. "Quality is defined by the customer" is a. an unrealistic definition of quality b. a user-based definition of quality c. a manufacturing-based definition of quality d. a product-based definition of quality e. the definition proposed by the American Society for Quality Control 2. Which of the following is not one of the major categories of costs associated with quality? a. prevention costs b. appraisal costs c. internal failures d
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1.0 Executive summary The main purpose of this report is to create an action plan of the implementation of total quality management (TQM) for a large car dealership in a Eastern suburb of Sydney. The report consists of the detail steps of the action plan‚ the reason for each step‚ recommendation‚ and conclusion. The car dealership industry is quite competitive and car purchasing is quite differs from buying daily necessity. A large majority of the customers will take a few months in getting in
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CHAPTER 1 INTRODUCTION 1. ABOUT THE PROJECT Quality Assurance in Manufacturing Industries: Quality assurance is a process centered approach to ensuring that a company or organization is providing the best possible product/services. It is related to quality control‚ which focuses on enhancing and improving the process that is used to create the end result rather than focusing on result itself. Among the parts of process that are considered in Quality Assurance are: ▪ Planning
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Inventory Management “Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations.” TQM or Total Quality Management it is a business philosophy through which the appropriate strategy‚ processes‚ training‚ motivation‚ commitment‚ tools and resources leads to the success of the company‚ which is resulting in full satisfaction of
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Review Questions Chapter 2: What is a business case? How does a business case affect an IT project? A business plan that forecasts costs and revenues for a particular project over several years‚ especially to attract financing. It affects because it would say whether the IT project is good enough to go or should it be abandoned. So for any company can save money. What is a SWOT analysis and why is it important? A SWOT analysis is to study any factor affecting any company and
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QUALITY CIRCLE Submitted by‚ Rahul B R Roll No: 34 2nd SEM SMBS Introduction Quality circles were originally associated with Japanese management and manufacturing techniques. The introduction of quality circles in Japan in the postwar years was inspired by the lectures of W. Edwards Deming (1900-1993)‚ a statistician for the U.S. government. Quality Circle is one of the employee participation methods. It implies the development of skills‚ capabilities‚ confidence
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infected‚ stained‚ deformed etc.‚ along with the details such as defective cocoon percentage (DCP)‚ shell ratio percentage (SR)‚ cocoon quality index (CQI)‚ and grades are tabulated for further analysis. Total Quality Managmenet ( TQM ) tools viz.‚ pareto chart‚ Cause and effect analysis and Failure Modes Effect Analysis ( FMEA ) were used based on the data collected from the testing of raw materials (Cocoon). The Study revealed that most of the farmers were unaware of the causes of the melted and
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CHAPTER 1 1. Quality is a dynamic state associated with products‚ services‚ people and environments that meet or exceed expectations of customers and helps produce superior value. 2. TQM (Total Quality Management) approach of doing business that attempts to maximize organizations competitiveness through the continual improvement of people‚ processes‚ products‚ services‚ and environments. 3. Key elements of TQ: Strategically based –having a comprehensive strategy plan
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allocative efficiency in relation to the production possibility curve | | |Explain the attainable output and unattainable output with the aid of the diagram of the production possibility curve | | |
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orders and very small order. • All the orders were also noted with the time of delay due to factors other than considered. Analysis Statistical process control Xbar chart Rbar chart Total quality management Fishbone diagram Pareto chart X- bar chart • Xbar charts are the control charts for process means. The control limits in X bar charts place bounds on the amount of variability we are willing to tolerate in our sample means. In X bar charts we have • A
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