Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly
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Part I Measurement of Quality Management Task 1 Assuming you are taking over the position of CEO in one of the following organizations: i. Volkswagen China ii. Lenovo iii. Apple Inc – focus on iphone and ipad iv. Walmart China v. Home Inn‚ or Hilton China or any hotel vi. New Oriental‚ or another school vii. Air China‚ or another airlines Explain how quality management can be measured. (LO3‚ 3.1) (Guideline: Learner should define how quality of at least 2 of the above
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group quality management is based on the standard ISO 9001‚ this standard must be met in order to obtain operating license and type of approval to produce and sell vehicles. Volkswagen group view quality of products and services as a key factor in maintaining customer satisfaction and when a customer is satisfied with the product or services‚ they stay loyal and continue to demand for more. Quality assurance helps develop a concept‚ setting guidelines‚ recommendations and tips for quality management
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alignment and personal association with organizational aims‚ the better the platform for motivation.Where people find it difficult to align and associate with the organizational aims‚ then most motivational ideas and activities will have a reduced level of success. Motivational receptiveness and potential in everyone changes from day to day‚ from situation to situation. Get the alignment and values right‚ and motivational methods work better. Motivational methods of any sort will not work if people
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employees in this type of situation. Be sure to city your sources in APA formatting. Your researched response is due Day 2. Interaction‚ discussion and engagement with your peers is expected throughout the week. In order to survive in today’s business world‚ it is important to have or acquire some survival skills in the environment that we work in‚ it is also important to be flexible in such a way that when a challenging situation occurs or happens we are ready to withstand it and also do our
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Environmental Management and Quality Systems "What are the main issues to be concerned about during the implementation of ISO 14001?" Review the presentations and the six articles and decide what the main issues are‚ as distinct from all the issues. Review of Main Issues Considered During the Implementation of ISO 14001 in the Six Articles There has been an increase in the number of organisations that employ ISO 14001 for business processes in recent years. This report highlights main issues
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Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area –
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Business Level Strategy BMW BMW’S Primary Business Lines (http://www.marketlineinfo.com/library/iProduct_toc.aspx?R=6A41C0F5-51FC-4B71-AF83-0B9F412CB891) The company generates revenues through three business divisions: automobiles (78.0% of the total revenues during fiscal year 2006)‚ financial services (20.2%)‚ motorcycles (1.8%). BMW focuses on the premium segments of the global passenger car and motorcycle market. The company also provides financial and information technology services
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What is a stake holder in a business? A stake holder in a business is somebody that can affect or be affected by the actions of the business. Businesses have several stake holders each. Anybody associated with a business can be a stakeholder of that business in some way. Who are the stake holders at Morrisons PLC? External Stakeholders- The customers- The customers of Morrisons PLC are a big stakeholder in the company. It is because of the customers that the business is able to function. The customers
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BUSINESS ADMINISTRATION Level 2 Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Computer telephone integration This option links two systems together‚ the computer and the telephone systems. When someone calls up‚ the telephone rings and a dialog
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