level 2 business admin

Unit one: Principles of personal responsibilities and working in a business environment
Assessment
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Please note that this Assessment document has 8 pages and is made up of 7 Sections.
Name:theresa slator unit 1 level 2 business and adminSection 1 – Know the employment rights and responsibilities of the employee and employer
1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information).
Employers name Where you will be working.
Job Title Your Job Title
Pay/hours The hours you work and the pay you will receive
Duties/responsibilities Your duties and Responsibilities.
2a) List three key points of legislation that affect employers in a business environment.
Health and Safety
Data Protection
Pay and Pensions
2b) List three key points of legislation that affect employees in a business environment.
Health and Safety
Pay
Employment rights and responsibilities
3. Identify a range of places where a person can find information on employment rights and responsibilities. You should identify at least two internal and two external sources of information.
InternalExternal
Line Managers Citizens Advice Bureau
Personnel SpecialistsLegal Professionals
Trade UnionsLibraries
4. Describe how representative bodies can support employees.
They can offer assistance through work based representatives. They are large organisations that represent the interests of their membership.
5. Identify employer and employee responsibilities for equality and diversity in a business environment. You should give at least two employer responsibilities and two employee responsibilities.
If possible, provide relevant equality and diversity procedures from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections.
Equality is a significant aspect in all respects for employers and workers.
Diversity a positive approach to equality in work offering advantages for organisations.
Treat people fairly no matter what. Age, race, gender is vital to the business.
6. Explain the benefits of making sure equality and diversity procedures are followed in a business environment. Your answer should include one benefit for the employer, one benefit for the employee and one benefit for the overall organisation.
Better motivated, more productive, more confident
Section 2 – Understand the purpose of health, safety and security procedures in a business environment
1a. Identify employer and employee responsibilities for health and safety.
Employers
They must safeguard the health and safety of everybody who works for them.
Maintain of safe plant machinery, all machinery and equipment used by the company.
A duty to take care to avoid harm to themselves and to others around them and not to use anything not provided for them that could affect their health and safety.
Everyone has responsibility for their safety and welfare in the workplace.
Eye tests for employees/employers who are sat in front of a computer.
Employers have to comply with specified standards relating to their work place.
1b. Identify employer and employee responsibilities for security.
If possible, provide relevant health, safety and security policies / documents from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections.
To make sure people don’t come to harm
If they are not followed they may come to harm.
All staff have an obligation to follow rules
2. Explain the purpose of following health, safety and security procedures in a business environment.
It costs the company less money to be safe.
3. Describe three different ways of maintaining a safe and secure business environment.
Fire safety
Introduce policies and procedures
Use surveillance.
Section 3 – Understand how to communicate effectively with others
1. Describe three different methods of communication. You should include two verbal, two non-verbal and two written methods of communication.
2 verbal
One to one discussions meetings 2 non verbal
Telephone conversations
Video conferencing
2 written
Letters
Emails
2. Using two specific examples, explain how to choose the most appropriate method of communication to meet your needs and the needs of others.
Phone calls
They should be used if you have to explain something which may take time. They are also used for getting quick responses.
Email
Emails are useful communication in the I.T workplace. Its suited better to explaining our points or getting things done.
3. Describe at least two ways of actively listening.
Speaking
In person is a good method. It can involve 2 or more peoplein the same location having a conversation.
Paying attention Smile and watch the body language.
Section 4 – Understand how to work with and support colleagues
1. Explain the purpose of agreeing standards for your own work. Give at least two reasons.
You agree to make 8 calls a days. Then you make 8 calls a day. It helps you to meet deadlines.
Manage and improve your own performance and to accept plans for your own work.
2. Explain the purpose of taking on new challenges and being able to adapt to change at work.
Be flexible with change
Be able to plan your own work load. You have to deliver your workload.
3. Explain the purpose of treating others with honesty and consideration.
You work as a team with other employees and management. You will sometimes work closely together so honesty and consideration can make an effective team and the work runs smoothly. You should have the ability of being honest and respectful even if you dislike a person in the workplace.
A greater willingness to work harder and help fellow workers.
Section 5 – Know how to plan own work and be accountable to others
1. Explain the purpose of meeting work standards and deadlines when completing tasks in a business environment.
To set up a clear understanding of my responsibilities as an employee.
2. Identify two different methods that you can use to plan your own work in a business environment.
Set clear goals for important work
Create daily to do list for both important work and busy work.
Flexible and adaptable to changes
3. Describe ways of keeping other people informed about progress and compare their effectiveness. What are the benefits and drawbacks of each approach?
Use open communication on work progress leads to better work relationships and effective practices. Progress reports can be made verbal and some require a higher degree of formality and are to be made in a meeting or as an email/report.
Progress updates are only communicated to a few people often only one.
What information need to be communicated?
When should it be communicated.
Who should receive it.
In what manner.
You have other people to help.
Don’t use a method that will take a long time to reach that person.
Section 6 – Understand the purpose of improving own performance in a business environment and how to do so
1. Explain the purpose of continuously improving your performance in a business environment.
Help the business
Pay rise
2. Describe at least two ways of improving your performance at work. Where relevant, illustrate your answer with specific examples from your own experience.
You can learn from watching other employees. I have done this several times on work placements.
Admit your mistakes and learn from them. I have done this once or twice.
Have a performance review.
3. Identify at least two different types of career pathways or options that may be available to you.
As im not in an employed role at the present time. I would like to gain employment as a admin assistant to start with, then I would gain some other qualifications such as medical Secretary. As that is what I want to be. As I can currently doing the Level 2 Principles of Business and Admin Course. I hope to pass the course and go onto do other qualifications with regards to Office work.
Section 7 – Understand the types of problems that may occur in a business environment and how to deal with them
1. Identify at least two different types of problems that can occur in a business environment.
Minor problems you can deal with yourself
Major problems you may need help with
2. Describe at least two specific problems that can occur at work and explain how they can be dealt with.
Missing deadlines You can ask for help to complete the work.
Insufficient time work is not finished within the time limit. You have to let that person know and give them a new time when it will be
3. List at least two problems you are able to deal with yourself and two problems you would need to refer to others to deal with. Explain how and when you would refer these problems to others.
Problems I can deal with myself
On a time limit and have to ask a colleague for help to meet the deadline
Ask some who has done the task before to help you.
Problems I need others to deal with
Machines break down that can not be fixed straight away.
Absent colleague
Once you have completed all 7 Sections of this Assessment, go to www.vision2learn.com and send your work to your tutor for marking.