SINGAPORE AIRLINES: WHAT IT TAKES TO SUSTAIN SERVICE EXCELLENCE – A SENIOR MANAGEMENT PERSPECTIVE Jochen Wirtz and Robert Johnston1 Published in: NUS Business School Research Paper Series‚ December 2001 1 Jochen Wirtz is Associate Professor of Marketing with the NUS Business School‚ Faculty of Business Administration‚ National University of Singapore‚ 17 Law Link‚ Singapore 117591‚ Tel: +65-8743656‚ Fax: +65-7795941‚ E- mail: fbawirtz@nus.edu.sg‚ Http://www.nus.edu.sg; Robert Johnston
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Literature affects the culture of different regions. The bible was mostly affected the Western culture because that is where the book in found. As for the Odyssey‚ it affects Eastern cultures. Both piece of literature use morals to convey a message. The bible tells stories and the Odyssey is a poem. The poem incorporates lessons about respect for the gods‚ obedience to the laws of hospitality‚ and love for one’s home and family. The Odyssey displays characters that respect the gods‚ and shows the
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The little island country of Singapore has many nicknames. “The Lion City”‚ “Little Red Dot”‚ “The Fine Country”‚ but her most famous nickname is “Disneyland with a death penalty”. Chewing gum‚ spitting littering‚ homosexual acts between men‚ jaywalking‚ and simply leaving the toilet unflushed are all illegal in Singapore. An intimidating place to visit indeed‚ you might think. But Singapore has that “Disneyland” in its nickname for a reason. With over one hundred shopping malls‚ eight nature
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Introduction | The National Context: Singapore’s national Development And Infrastructure Policy | The Industry Context: Trends In The Telecommunications Industry. | SINGAPORE TELECOM’S STRATEGY‚ PERFORMANCE‚ AND LOCAL COMPETITIVE CONTEXT | WHAT DOES THE FUTURE HOLD? | * Telecom’s Chairman statement * Despite’s successful transition‚ now facing major challenge * Competition in its primary market * The impact of its performance during Asian crisis * Technological advancement
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Overview of Aging Population in Singapore Populations in many developed countries are ageing‚ and Singapore is no exception. The first batch of post-war baby boomers will reach 65 years of age by 2012. The number of seniors will increase from 8.4% in 2005 to 18.7% in 2030 (refer to Table 1). According to the 2010 Population Report‚ The proportion of residents (i.e. citizens and PRs) aged 65 and above increased from 7.0% of the resident population in 1999 to 8.8% in 2009. Correspondingly‚ the
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FIELD RESEARCH PROJECT MASTER OF GLOBAL BUSINESS (MGB) Music Tourism in Singapore Submitted By:Namha Malhotra MGB12CMM081 Neha Ahuja MGB12CMM084 Mentor :Ms. Irina Pismennaya S P JAIN SCHOOL OF GLOBAL MANAGEMENT SINGAPORE Field Research Project On Factors affecting Music Tourism Submitted in partial fulfilment of the requirement of Masters in Global Business (MGB) Marketing Management Specialization SEMESTER 1 PERIOD OF STUDY – NOV’12 to Apr’13 Submitted by: Neha Ahuja
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International Business Singapore Culture and Values of Singapore Jake Pimm Fall Semester 2009 INBU 4300-001 Dr. Lymberopoulos Introduction ___________________________________________________ Singapore is a Republic with a mulit-racial population of over 4 million people. It is an attractive place to do business for different reasons such as its considerable international trading‚ an international business center with its large number of multi-national companies‚ and
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and privileged to connect with millions of customer every day with 18‚000 retail in 60 countries 2. STARBUCKS MACRO ENVIRONMENTAL & MICRO ENVIRONMENTAL FORCES 2.1 Starbucks macro environmental force (Cultural factor) 2.1.1 Singapore community structure Singapore is known for its diversity‚ made up of various ethnic groups: Chinese‚ Malays and Indians. The most practiced religions are Buddhism‚ Islam‚ Christianity and Hinduism. The main languages are Malay‚ Chinese (Mandarin)‚ Tamil and
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BUDGET 2013 - PERSONAL TAX The Finance minister of Singapore announced several budget initiatives in the Budget 2013 that aims to improve the lives of Singapore citizens. A number of changes were introduced which promotes progressive taxation‚ building a more inclusive society and encouraging quality growth. This Budget is very much focused on productivity and helping the lower income group as well as the elderly. Although there would not be any drastic changes in the personal tax rates‚ we could
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bode well for the recruitment of these professionals. *From August 2014‚ organisations with more than 25 employees must advertise a vacancy for professional or managerial jobs paying less than S$12‚000 a month on a new jobs bank administered by the Singapore Workforce Development Agency for at least 14 days. Only after that period can the company apply for an employment pass to bring in a foreign national. Reuters – Mon‚ Sep 23‚ 2013 12:10 AM EDT One may argue that instead of issuing an E-pass to
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