1 Table of Contents Introduction ..............................................................................2 Siemens AC Drives and Totally Integrated Automation.............4 Mechanical Basics ....................................................................6 AC Motor Construction...........................................................15 Developing A Rotating Magnetic Field....................................19 Rotor Construction .................................................
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nevertheless‚ non-profit organizations are an essential part of this process in order to help with delivering the services within the financial difficulties that many are certain to be faced with regularly. “Jackie Smith & S.P. Udayakumar (2008) reports transnational service organizations are those that aim to provide relief aid to needy populations. Among these groups are the Save the Children Federation and World Vision. While most transnational service organizations struggle to keep their work
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AN EXPLORATORY STUDY OF INFLUENCES ON RETAIL SERVICE QUALITY: A FOCUS ON KUWAIT AND LEBANO Abstract: The Middle East is a growing and lucrative marketplace. This exploratory study examines retail service in Kuwait and Lebanon‚ regions with long histories of trade. Retail service‚ however‚ has not been well documented in this region. To our knowledge‚ this is the first study that examines customer and salespeople perceptions of service encounters in these countries‚ in light of their culture
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Sea Tow Franchise – Experience The Water In A Safe Way Sea Tow was started by Capt. Joseph Frohnhoefer in 1983 in order to provide emergency services to the victims of accidents in the sea. His vision then was to bring a positive change in the services delivered by the boats. The concept of advanced boat services was widely accepted and the business grew worldwide with the advent of its franchise policies. Today‚ Sea Tow Franchise is established all over the world in the United States‚ Europe‚ Australia
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types Lists In organizational behavior and industrial and organizational psychology‚ organizational commitment is the individual’s psychological attachment to the organization. The basis behind many of these studies was to find ways to improve how workers feel about their jobs so that these workers would become more committed to their organizations. Organizational commitment predicts work variables such as turnover‚ organizational citizenship behavior‚ and job performance. Some of the
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The Gaps Model of Service Quality Chapter2-1 2 The Customer Gap – Gap 5 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Design and Standards Gap not having the right service designs and standards Gap 3 – The Performance Gap not delivering to service standards Gap 4 – The Communication Gap not matching performance to promises Putting It All Together: Closing the Gaps McGraw-Hill/Irwin Copyright © 2009
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Chapter 1 of Drive‚ author Daniel Pink questions the traditional view of human motivation that rewards pushing people to perform better and work harder. Pink explains that societies people have operating systems--the first operating system‚ Motivation 1.0‚ is the biological drive to survive‚ and the second system‚ Motivation 2.0 (M2)‚ is driven by extrinsic motivators. Pink then describes organizations’ limited how attempts to improveements were made to Motivation 2.0 by--some organizations began to
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BAYAN TELECMMUNICATION SERVICE QUALITY AND CUSTOMER CARE A Marketing Research Presented to the FACULTY OF THE COLLEGE OF BUSINESS ADMINISTRATION University of Mindanao Davao City Submitted by Nicolle Shane P. Catabay Rachel Jay B. Adlaon Odessa M. Eding Pip D. Coñate August 2011 TABLE OF CONTENTS Pages Title Page i Approval Sheet ii Acceptance Sheet iii Table of Contents
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Total Quality Management in the Xerox Corporation By: Jennifer Zook Total Quality Management (TQM) is a term used to define quality programs corporations use to help increase the profit share and the customer relations of the corporation. Total Quality Management can consist of different programs that different companies use to obtain the results of customer satisfaction‚ better quality products‚ and a decrease in the defects of the products. Total Quality Management in the Xerox Corporation includes
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Conglomerates & Franchises By Emily Chui & Benjamin Chu Let’s Define: Conglomerate- a large business that is made of different kinds of companies Franchise- the right or license granted to an individual or group to market a company’s goods or services in a particular territory; also : a business granted such a right or license Let’s Simplify: Conglomerate- a company that owns other smaller companies Franchise- a business that is part of a single chain; can be owned corporately or privately
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